Lindasia Jones
New York,NY
Summary
Dedicated, Hard worker adept at writing service orders, building customer relationships and solving diverse problems. Steps into multiple roles to accomplish demanding objectives in fast-paced environments.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Premier Service Consultant
AT&T Mobility
04.2022 - Current
- Supported business development and sales leaders by educating end users on technical systems.
- Rolled out software updates and applied server patches to thwart threats from penetrating networks.
- Managed equipment upgrades, programming adjustments and billing information for customers.
- Diagnosed and troubleshot hardware, software and network issues.
- Researched and identified solutions to technical problems.
- Executed billing tasks and recorded information in company databases.
- Checked insurance eligibility by making appropriate phone calls and conducting research on services rendered.
- Managed equipment upgrades, programming adjustments and billing information for 20 customers per day.
Patient Care Associate
Hackensack Meridian Health
10.2022 - 06.2023
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Maintained clean, safe, and well-organized patient environment.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Performed patient mobility services by turning, lifting, moving and repositioning patients.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Maintained clean and safe environment to promote patient safety and comfort.
PSE Clerk
USPS
09.2021 - 10.2022
- Loaded letters onto processing equipment, removed non-processable letters and maintained continuous sorting feed.
- Weighed mail and computed pricing amounts.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and unloaded shipping containers and vehicles.
- Distributed mail on machines, sorting approx. 150+ packages per shift.
Registrar
Access-A-Ride
01.2013 - 12.2018
- Registered passengers personal information within the database.
- Collected insurance and disability documents.
- Assured all necessary documentation was completed in passengers profile.
- Scheduled pick up and drop off trips in advanced.
- Maintained a log of same day issues and customer disputes.
- Made phone calls using a dispatch system to confirm passengers trips and assisting with same day service issues.
Education
Associate of Arts - Liberal Arts And General Studies
LaGuardia Community College
Long Island City, NY 08.2018 -
High School Diploma -
Mott Hall Bronx High School
Bronx, NY 09.2010 - 06.2014
Skills
Schedule Management
Account Management
Records Management
Sales Expertise
Microsoft Office
Knowledge of Office Equipment (Printer,Scanner, Fax)
Timeline
Patient Care Associate
Hackensack Meridian Health
10.2022 - 06.2023
Premier Service Consultant
AT&T Mobility
04.2022 - Current
PSE Clerk
USPS
09.2021 - 10.2022
Associate of Arts - Liberal Arts And General Studies
LaGuardia Community College
08.2018 -
Registrar
Access-A-Ride
01.2013 - 12.2018
High School Diploma -
Mott Hall Bronx High School
09.2010 - 06.2014