Marissa Hazelwood
Claremore,OK
Summary
Dedicated professional with a strong background in account management and customer retention. Proven ability to resolve billing issues and enhance customer satisfaction through effective problem-solving.
Overview
1
1
Language
26
26
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
Tulsa, Oklahoma
03.2021 - Current
- Managed incoming calls from customers to assist with product or service orders.
- Assisted customers with account inquiries and billing issues.
- Enhanced customer satisfaction by resolving issues with knowledgeable and friendly service.
- Developed strategies to effectively prevent customer cancellations.
- Resolved technical problems for mobile devices and services.
- Identified needs of customers promptly and efficiently.
- Managed customer orders for new devices efficiently
- Prioritized and organized tasks to efficiently accomplish service goals.
Customer Service Representative
Robinson Glass
Tulsa, OK
05.2015 - 11.2020
- Resolved customer complaints using effective communication and problem-solving skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with product inquiries and service requests, ensuring a smooth customer experience.
- Managed order processing to facilitate on-time delivery of glass products, enhancing customer satisfaction.
- Collaborated with managers to improve service quality and workflow efficiency
- Processed billing transactions accurately and efficiently, contributing to streamlined financial operations.
Vice President
Hazelwood Trucking
Tulsa , OK
09.2000 - 04.2015
- Overseas drivers, dispatch, routes, equipment and day-to-day trucking operations
- Hire, train and manage drivers and office staff
- Managed budgets, expenses, fuel costs to support operational efficiency.
- Processed payroll for employees
- Sought opportunities to expand fleet and increase revenue through strategic initiatives.
- Overseas truck maintenance, repairs purchasing and leasing
- Work closely with the owner/president of the company
- Assist with purchasing and billing
- develop business relationship and identify opportunities
Education
High School Diploma -
Brawley Union High School
Brawley, CA06-1996
Skills
- Technical support
- Customer relationship management
- Problem resolution
- Effective communication
- Attention to detail
- Complaint resolution
- Schedule management
Languages
Spanish
Professional
Accomplishments
- Top Performer of Resolve Rate 108.60 %
Timeline
Premier Service Consultant
AT&T Mobility
03.2021 - Current
Customer Service Representative
Robinson Glass
05.2015 - 11.2020
Vice President
Hazelwood Trucking
09.2000 - 04.2015
High School Diploma -
Brawley Union High School