Nicole Hom
Newark,NJ
Summary
Ambitious, career-focused candidate seeking an opportunity to become increasingly proficient in the Human Resources department by utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Premier Service Consultant
AT&T Mobility
Chicago, IL
08.2023 - 05.2025
- Consistently meets and exceeds overall monthly metric sales goals at ~140%.
- Delivers exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responds to customer requests, offering excellent support and tailored recommendations to address needs.
- Discuss options with clients and determine appropriate plans.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Document payment details and personal information on customer accounts.
- Maintain high customer satisfaction standards to meet or exceed targets.
- Educated customers about billing, payment processing, and support policies and procedures.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibits high energy and professionalism when dealing with clients and staff.
Retails Sales Consultant
AT&T Mobility
Melville, NY
11.2013 - 08.2023
- Train new employees to ensure a cohesive team
- Timely track employee Learning & Development training progress
- Assist with calendar management pertaining to events and client appointments
- Approach each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Use consultative sales approach to understand customer needs and recommend relevant offerings
- Manage and establish business account
Union Steward
Communications Workers of America (CWA) Local 1101
Massapequa, NY
10.2019 - 07.2023
- Recruit and onboard new union members.
- Reduce grievances and arbitration needs by educating frontline managers on techniques for enhancing interactions between labor and leadership.
- Report and conduct investigations into discrimination, sexual harassment, and other workplace claims
- Mediate discussions between employer and employee representatives in attempt to reconcile differences.
- Provide expertise on labor and employment laws to help employers make more effective decisions.
- Complete in-depth investigations into issues pertaining to discipline and grievances management and recommend strategies.
Education
Bachelor of Arts - Labor And Human Resources
Pennsylvania State University
University Park, PA12.2021
Associate of Arts - Liberal Arts And General Studies
Queens College of The City University of New York
Flushing, NY05.2012
Skills
- Customer Relations
- Account Management
- Complaint resolution
- Issue Resolution
- Technical Support
Timeline
Premier Service Consultant
AT&T Mobility
08.2023 - 05.2025
Union Steward
Communications Workers of America (CWA) Local 1101
10.2019 - 07.2023
Retails Sales Consultant
AT&T Mobility
11.2013 - 08.2023
Associate of Arts - Liberal Arts And General Studies
Queens College of The City University of New York
Bachelor of Arts - Labor And Human Resources
Pennsylvania State University