Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marc Reed

Dallas

Summary

Dynamic professional seeking Mobility Sales & Service Manager with a proven track record at AT&T, excelling in client relationship building and complaint resolution. Adept at utilizing CRM systems to enhance customer engagement sales and streamline service delivery. Recognized for improving billing processes and training new associates, ensuring high levels of customer satisfaction and operational efficiency.

Overview

4
4
years of professional experience

Work History

Premier Service Consultant

AT&T
05.2025 - Current
  • Provided customer support by addressing inquiries and resolving issues efficiently.
  • Assisted in product promotions, enhancing customer engagement and satisfaction.
  • Utilized CRM systems to track customer interactions and service requests.
  • Collaborated with team members to improve service delivery processes.
  • Adapted quickly to new technology and service protocols during training sessions.
  • Educated customers about product features, ensuring informed purchasing decisions.
  • Maintained knowledge of current promotions and services to assist customers effectively.

Billing Associate

Spectrum
06.2021 - 05.2025
  • Processed billing inquiries to ensure prompt resolution and customer satisfaction.
  • Reviewed and reconciled customer accounts for accuracy and compliance with policies.
  • Collaborated with cross-functional teams to enhance billing procedures and streamline operations.
  • Managed dispute resolutions, effectively communicating with customers to clarify account discrepancies.
  • Developed documentation for troubleshooting common billing issues, improving team efficiency.
  • Analyzed billing data to identify trends, facilitating proactive adjustments in processes.
  • Assisted in training new associates on billing systems and company protocols.
  • Reviewed full history of past due accounts and contacted client or attorney regarding collection, implementation of payment plan or pursuit of legal remedies on unpaid accounts.
  • Conducted monthly pre-billing review and data quality analysis to verify complete accuracy of invoices delivered to customers and providers.

Education

Bachelor of Science - Business Administration And Management

Southern New Hampshire University
Hooksett, NH
12-2026

Skills

  • Client relationship building
  • Customer relations
  • Public speaking
  • Complaint resolution
  • Issue resolution
  • Sales expertise
  • Account management
  • Negotiation tactics
  • Customer service
  • Handling customer complaints
  • Attention to detail
  • Performance goals

Timeline

Premier Service Consultant

AT&T
05.2025 - Current

Billing Associate

Spectrum
06.2021 - 05.2025

Bachelor of Science - Business Administration And Management

Southern New Hampshire University

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