Natasha Kirk
Ashland,KY
Summary
Premier Service Consultant at AT&T with a strong work ethic and sales expertise. Delivered exceptional customer support, enhancing satisfaction and engagement. Leveraged technical support skills to resolve issues efficiently, contributing to streamlined service processes and improved customer experiences. Proven ability to tailor solutions to meet diverse client needs.
Overview
18
18
years of professional experience
Work History
Premier Service Consultant
ATT
Grayson, KY
08.2013 - 03.2026
- Provided exceptional customer support, addressing inquiries and resolving issues efficiently.
- Assisted customers in selecting products and services tailored to their needs.
- Maintained up-to-date knowledge of offerings, enhancing customer engagement and satisfaction.
- Collaborated with cross-functional teams to streamline service delivery processes.
Customer Service Representative
DIRECTV
Huntington, WV
06.2008 - 04.2013
• Diagnosed and addressed customer technical issues, ensuring efficient and effective solutions.
• Executed billing, programming tasks and optimized ordering services to enhance customer experience.
• Maintained comprehensive records of all transactions.
Education
Associate of Arts - Criminal Justice
Strayer University
06.2013
Skills
Sales expertise
Technical support
Account management
Strong work ethic
Customer service
Timeline
Premier Service Consultant
ATT
08.2013 - 03.2026
Customer Service Representative
DIRECTV
06.2008 - 04.2013
Associate of Arts - Criminal Justice
Strayer University