Summary
Overview
Work History
Education
Skills
Timeline
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Dasia London

Detroit,MI

Summary

Accomplished professional with a proven track record in customer service and conflict resolution, honed at Superior Contact. Excelled in critical thinking and data entry, significantly enhancing customer loyalty and operational efficiency. Demonstrated leadership as a Shift Supervisor at Starbucks, mastering complaint resolution and financial accuracy, contributing to a notable increase in customer satisfaction.

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Superior Contact
Marquette, MI
06.2024 - Current
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Shift Supervisor

Starbucks
Oak Park, MI
10.2022 - 06.2024
  • Trained new employees and delegated daily tasks and responsibilities.
  • Completed store opening and closing procedures and balanced tills.
  • Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Assistant General Manager

Domino's Pizza
Oak Park, MI
01.2021 - 10.2022
  • Handled cash accurately and prepared deposits.
  • Motivated, trained, and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.

Asset Protection Associate

Walmart
Canton, MI
09.2017 - 02.2021
  • Patrolled store departments to check for suspicious activities.
  • Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
  • Controlled reduction of loss inventory by protecting company assets.
  • Wrote reports outlining activities and results.

Education

Old Redford Academy
Detroit, MI
06.2017

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Customer relations
  • Problem resolution
  • Call center experience
  • Computer proficiency
  • Conflict resolution
  • Complaint resolution
  • Payment processing

Timeline

Customer Service Representative

Superior Contact
06.2024 - Current

Shift Supervisor

Starbucks
10.2022 - 06.2024

Assistant General Manager

Domino's Pizza
01.2021 - 10.2022

Asset Protection Associate

Walmart
09.2017 - 02.2021

Old Redford Academy
Dasia London