Dasia Martin
Portsmouth,VA
Summary
Seeking a position within an organization that will allow me to further enhance my skills, knowledge, and experience to ensure growth of my employer. I am a dynamic professional with a proven track record at Life Protect 24/7, consistently exceeding sales targets through strategic planning and exceptional customer engagement. Adept at team management and conflict resolution, I leverage strong interpersonal skills to foster lasting client relationships and drive customer satisfaction. Committed to excellence and continuous improvement in all endeavors.
Overview
6
6
years of professional experience
Work History
Personal Care Assistant
Y Christian Care
08.2022 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Maintained current knowledge of best practices in personal care through ongoing professional development opportunities.
- Monitored vital signs regularly, promptly reporting any abnormal findings to medical professionals for further evaluation.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Scheduled daily and weekly care hours for client caseload.
Housekeeper
Renaissance Hotel
07.2020 - 08.2022
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
- Increased guest satisfaction scores, consistently achieving high marks in cleanliness and attention to detail.
Sales Representative Team Leader
Life Protect 24/7
02.2019 - 07.2020
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Increased sales revenue by implementing strategic marketing plans and fostering strong relationships with clients.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Achieved or exceeded company-defined sales quotas.
Education
Associate of General Studies -
Tidewater Community College
Norfolk, VA06-2024
No Degree - Nursing
Thomas Nelson Community College
Hampton, VA06-2022
Skills
- Data-driven decision making
- Sales software proficiency
- Team management
- Point of sale operation
- Customer retention
- Strategic planning
- Multitasking Abilities
- Customer satisfaction
- Excellent communication
- Attention to detail
- Time management
- Problem-solving abilities
- Team collaboration
- Customer engagement
- Product knowledge
- Interpersonal skills
- Conflict resolution
- Social media marketing
- Professional demeanor
- Processing payments
- Sales techniques
Timeline
Personal Care Assistant
Y Christian Care
08.2022 - Current
Housekeeper
Renaissance Hotel
07.2020 - 08.2022
Sales Representative Team Leader
Life Protect 24/7
02.2019 - 07.2020
Associate of General Studies -
Tidewater Community College
No Degree - Nursing
Thomas Nelson Community College
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