Overview
Work History
Education
Skills
Timeline
Generic

D'Asia Ryals

Charlotte,North Carolina

Overview

7
7
years of professional experience

Work History

Customer Service Representative

Sitel
11.2023 - Current
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Utilized customer service software to manage interactions and track customer satisfaction.

DEBT COLLECTOR

Sykes
01.2020 - 09.2023
  • Utilized problem solving and critical thinking abilities to assess individual debtor situations and determine best course of action
  • Ensured compliance with applicable laws, such as the Fair Debt Collection Practices Act
  • Arranged for debt repayment and established repayment schedules, based on customers' financial situations.

CUSTOMER SERVICE REPRESENTATIVE

Conduent
03.2019 - 12.2020
  • Maintained a high level of professionalism when dealing with difficult customers
  • Handled customer complaints and inquiries in a courteous and efficient manner
  • Provided exceptional customer service to ensure customer satisfaction.

ASSISTANT MANAGER

Citi Trends
02.2017 - 03.2019
  • Trained new employees in product knowledge, customer service protocols, cash handling procedures, and safety regulations
  • Resolved customer complaints quickly and effectively while maintaining a high level of professionalism
  • Helped oversee the daily operations of the store, managing staff and inventory.

Education

FASHION MERCHANDISING & RETAIL MARKETING -

Johnson & Wales University
Charlotte, North Carolina

Skills

  • Customer Service
  • Critical Thinking
  • Judgment & Decision Making
  • Problem Solving
  • Speaking
  • Reading & Comprehension
  • Computers & Electronics

Timeline

Customer Service Representative

Sitel
11.2023 - Current

DEBT COLLECTOR

Sykes
01.2020 - 09.2023

CUSTOMER SERVICE REPRESENTATIVE

Conduent
03.2019 - 12.2020

ASSISTANT MANAGER

Citi Trends
02.2017 - 03.2019

FASHION MERCHANDISING & RETAIL MARKETING -

Johnson & Wales University
D'Asia Ryals