Dasia Cooper
WICHITA,KsS
Summary
Professional with strong skills in customer service and administrative tasks, ready to excel in pivotal role. Known for effective communication, adaptability, and reliability in fast-paced environments. Capable of managing front desk operations, coordinating with team members, and delivering results that enhance guest experiences. Proven ability to handle multitasking, problem-solving, and maintaining welcoming atmosphere.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
Hyatt Regency
Wichita, KS
07.2023 - Current
- Managed 100+ guest check-in and check-out processes to ensure smooth arrivals and departures.
- Handled guest inquiries and resolved issues, providing exceptional customer service at all times.
- Coordinated room assignments and maintained accurate records using hotel management software.
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Increased customer loyalty with exceptional communication skills and personalized service.
Scheduling Executive
Adventist Home Care & Medical Services, LLC
Portland, OR
09.2022 - 01.2023
- Create and maintain staff schedules for home health aides, nurses, caregivers, ensuring coverage aligns with client needs and staff availability
- Using Home Care Homebase scheduling console software
- Communicate with clients and caregivers to assess care requirements, confirm appointments, and address scheduling changes
- Handle scheduling conflicts, urgent requests, and adapt to changing priorities with attention to detail
Front Desk Agent
Staybridge Suites
Wichita, KS
12.2021 - 11.2022
- daily front desk operations, ensuring adherence to company policies and procedures.
- Trained new front desk staff on operational standards, enhancing team performance and service delivery.
- Check in guest in timely manner
- Check out guests and handle guest complaints with care and compassion
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Answered customer telephone calls promptly and appropriately handled needs.
Assistant General Manager
Hamton Inn
Wichita, KS
06.2020 - 05.2021
- Led daily operations to ensure exceptional guest experiences and satisfaction.
- Developed and implemented training programs for staff to enhance service quality.
- Analyzed guest feedback to identify trends and implement strategic improvements.
- Handled cash accurately and prepared deposits.
- Check ins and check outs
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
Customer Service Representative/Call Center
Marriott International, Inc.
Wichita, KS
02.2019 - 04.2020
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Took calls to Book rooms for Marriott hotel guests around the world
Kennel Technician
Petland
Wichita, KS
06.2015 - 10.2018
- Supervised daily operations of kennel facility, ensuring animal welfare and safety standards were met.
- I worked with the puppies and trained new kennel techs. I was in charge of feeding, bathing, giving medication to 100+ puppies, cleaning all surfaces, mopping, sweeping and sanitizing bending down to grab and rinse trays, lifting dogs 30+ pounds
- Implemented preventative measures against common diseases within the kennel environment by establishing strict vaccination and quarantine protocols.
- Maintained a safe and healthy environment for animals through diligent sanitation practices and facility upkeep.
- Optimized scheduling processes to ensure adequate staffing levels during peak hours or special events
Captioning Assistant
Hamilton Relay
Wichita, KS
04.2017 - 05.2018
- Transcribed audio content into accurate captions for the hard of hearing
- Utilized captioning software to ensure compliance with accessibility standards
- Reviewed and edited captions for clarity, grammar, and punctuation consistency
Education
No Degree -
Butler Community College
El Dorado, KSHigh School Diploma -
Southeast High School
Wichita, KS05-2012
Skills
- Customer service
- Guest services
- Problem-solving skills
- Cash handling
- Time management
- Guest accommodations
- Listening skills
- Administrative skills
- Documentation
Timeline
Front Desk Agent
Hyatt Regency
07.2023 - Current
Scheduling Executive
Adventist Home Care & Medical Services, LLC
09.2022 - 01.2023
Front Desk Agent
Staybridge Suites
12.2021 - 11.2022
Assistant General Manager
Hamton Inn
06.2020 - 05.2021
Customer Service Representative/Call Center
Marriott International, Inc.
02.2019 - 04.2020
Captioning Assistant
Hamilton Relay
04.2017 - 05.2018
Kennel Technician
Petland
06.2015 - 10.2018
No Degree -
Butler Community College
High School Diploma -
Southeast High School