D'Asiya Young
Solon
Summary
Detail-oriented customer service professional with experience in client support, data management, and process documentation. Skilled at analyzing information, solving problems, and maintaining accuracy in fast-paced environments. Proficient with technology and software, and eager to leverage strong attention to detail and organizational skills in a Virtual Auto Estimator role. Committed to learning auto estimating procedures and providing precise, reliable estimates.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Tranzonic
Cleveland, OH
09.2024 - 02.2026
- Managed high volumes of customer inquiries regarding orders, shipping, and product information, providing timely solutions.
- Accurately entered and tracked order details, returns, and service requests in company databases to ensure operational efficiency.
- Built rapport with customers while resolving complaints professionally, maintaining positive customer relationships.
- Monitored and maintained detailed records to ensure accurate reporting and compliance with company standards.
- Supported training initiatives for new hires in customer service protocols.
Customer Service Representative
MetLife Legal Plans
Cleveland, OH
07.2023 - 01.2024
- Handled member inquiries regarding legal plan coverage, providing clear and accurate information while maintaining compliance with company policies.
- Documented all interactions in the CRM system with precision to ensure accurate record-keeping and follow-up.
- Assisted clients with procedural guidance and next steps for legal services, demonstrating strong problem-solving skills.
- Collaborated with internal teams to streamline processes and improve response times, contributing to a high member satisfaction rate.
- Maintained attention to detail when reviewing member accounts, verifying information, and updating records.
Sales Associate
La-Z-Boy Furniture
Beachwood, OH
08.2018 - 04.2020
- Assisted customers with inquiries, providing accurate information and solutions to meet their needs.
- Maintained detailed records of sales, inventory, and product conditions to ensure accuracy.
- Collaborated with team members to streamline store processes and improve customer experience.
- Demonstrated attention to detail while handling products, verifying pricing, and updating sales data.
- Utilized POS systems and digital tools to process transactions and track inventory efficiently.
Education
GED -
Cuyahoga Community College
Cleveland, Ohio, OHSkills
- Customer Service & Client Communication
- Attention to Detail & Documentation
- Data Entry & Record Management
- Problem Solving & Critical Thinking
- Time Management & Meeting Deadlines
- Basic Vehicle Knowledge / Auto Interest
- Quick Learner & Adaptable
- Software & Technology Proficiency (Microsoft Office, CRM systems, POS systems)
Timeline
Customer Service Representative
Tranzonic
09.2024 - 02.2026
Customer Service Representative
MetLife Legal Plans
07.2023 - 01.2024
Sales Associate
La-Z-Boy Furniture
08.2018 - 04.2020
GED -
Cuyahoga Community College