Miguel Paredes

• Speak with individuals daily to help them understand Social Security programs, eligibility requirements, and documentation needed for their cases
• Guide people through complex application and benefits processes, helping them understand next steps and available options
• Assist individuals who are often navigating disability, healthcare, and financial support decisions
• Handle a high volume of calls while keeping conversations clear, supportive, and professional
• Help resolve stressful situations by listening carefully and explaining processes in a calm and straightforward way
• Maintain accurate documentation and records to ensure each case is properly tracked and processed
• Adjust quickly as policies and procedures evolve while continuing to provide consistent service

• Lead marketing, client engagement, and creative content strategy to support studio growth and brand development
• Serve as primary relationship manager for families and staff, building trust through proactive communication and problem resolution
• Develop training and instructional content that simplifies expectations and improves learning outcomes
• Produce video-based educational and promotional materials that enhance customer onboarding and engagement
• Manage scheduling, program coordination, and event logistics while maintaining strong operational organization
• Blend creative leadership with customer experience strategy to support retention and community growth

• Produce instructional, promotional, and training video content for local and regional businesses, including Glo Aesthetics, Domino’s Pizza, and Insightec
• Conduct client discovery calls to assess goals, audience needs, and messaging strategy prior to production
• Translate complex concepts into engaging, easy-to-understand walkthrough and educational video content
• Manage full client lifecycle from initial consultation through content delivery, ensuring high client satisfaction and repeat business
• Coordinate filming, editing, and post-production while maintaining brand consistency and messaging clarity
• Consistently meet project deadlines through proactive communication and strong project management practices

• Helped create training and communication materials used by corporate teams and store locations
• Worked with different departments to turn operational information into clear and easy-to-understand content
• Filmed and edited training and informational videos using Adobe Premiere Pro
• Supported program rollout by helping teams better understand new processes and tools
• Assisted with projects that required coordination between multiple teams and departments
• Worked in a fast-paced environment while managing deadlines and shifting priorities