Datchme Desir
Reading,PA
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Positive and upbeat with strong communication and problem-solving abilities.
Overview
21
21
years of professional experience
Work History
Teller
Wells Fargo
Reading, PA
01.2015 - 08.2021
- Promoted products or services to each customer to consistently achieve sales targets.
- Executed customer transactions, including deposits, withdrawals, money orders and checks.
- Provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Maintained teller drawer to perform bank transactions.
- Sold cashier's checks, traveler's checks and money orders.
- Collected member loan payments.
- Performed customer transactions for money orders, cashiers checks, deposits and withdrawals.
Universal Banker
Fulton Bank
Reading, PA
11.2019 - 08.2020
- Monitored customer behaviors and upheld strict protocols to prevent theft of assets.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Completed special procedures for customers such as ordering new checks, stopping payments or investigating identity theft.
- Promoted products or services to each customer to consistently achieve sales targets.
- Evaluated client financial positions and identified most appropriate banking products.
- Utilized up-to-date information to make effective decisions governing bank operations.
- Supervised branch operations and made continuous improvements in each area.
- Built and maintained productive relationships with internal and external C-level executives to facilitate business success.
Cashier Team Lead
Duane Reade Pharmacy
Brooklyn, NY
02.2001 - 12.2014
- Performed store opening, closing and shift change actions, including completing accurate shift change logs, to keep operations efficient and current.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Oversaw weekly and seasonal merchandising and signage changes to promote specific products.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Quickly and accurately counted drawers at start and end of each shift.
- Set and updated employee schedules based on expected customer needs to meet coverage demands while controlling labor costs.
- Educated customers on promotions to enhance sales.
Education
Associate of Science - Respiratory Therapy
Reading Area Community College
Reading, PA12.2022
Skills
- Night and safe deposit procedures
- Loans
- Rapid 10-key data entry
- Cash Handling Expertise
- Ledger and balance sheet competency
- Financial services
- Sales expertise
- Relationship building and management
Timeline
Universal Banker
Fulton Bank
11.2019 - 08.2020
Teller
Wells Fargo
01.2015 - 08.2021
Cashier Team Lead
Duane Reade Pharmacy
02.2001 - 12.2014
Associate of Science - Respiratory Therapy
Reading Area Community College