DaTonian Zollicoffer
Rockwall
Summary
Results-driven professional with extensive experience in delivering actionable insights through data reporting and analysis. Known for strong focus on team collaboration and achieving measurable results. Skilled in data visualization and report generation, adaptable to changing business needs.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Asset Management Data & Reporting Specialist
Raytheon
01.2025 - Current
- Oversaw full implementation of asset tagging procedures, enhancing tracking accuracy.
- Conducted quarterly inventories to ensure precise updates of assets.
- Maintained tracking of capital equipment within Property Management system for optimal oversight.
- Supported customer service relationships across teams to facilitate hardware management.
- Managed and optimized existing reporting systems for improved efficiency.
- Performed data mining and analysis, maintained database, created analytic reports, and developed program monitoring dashboards.
- Contributed to ongoing data analysis efforts, driving informed decision-making.
Job Title Technical Service Specialist
Sealed Air Corp.
05.2022 - 12.2024
- Oversaw the deployment of 50+ packaging systems, incorporating asset tagging protocols and training over 100 personnel, leading to a 20% reduction in operational errors and adherence to compliance standards.
- Conducted preventive maintenance and diagnostics, integrating asset tracking updates to ensure system reliability and reducing downtime by 15%.
- Collaborated with clients to optimize equipment tracking and inventory workflows, improving efficiency by 10% and reducing discrepancies in product handling by 15%.
- Partnered with cross-functional teams to enhance hardware management solutions, driving system adoption by 20% and contributing to a $200K operational efficiency improvement within six months.
- Streamlined asset and inventory documentation within CRM systems, reducing data entry time by 30% and enhancing cross-departmental communication accuracy.
Field Service Technician
Remprex
12.2018 - 05.2022
- Conducted preventative maintenance on 100+ systems, incorporating asset tracking updates and reducing downtime by 25%, which enhanced operational efficiency by 20%.
- Installed and calibrated systems with asset tagging integration, increasing implementation efficiency by 30% and reducing system errors by 15%.
- Maintained customer service relationships with Union Pacific and BNSF rail clients, providing tailored training and reducing support tickets by 40% through efficient troubleshooting and equipment management.
- Improved service documentation by implementing enhanced tracking and
reporting protocols, reducing errors by 20% and ensuring compliance with safety and regulatory standards. - Optimized inventory management systems, ensuring accurate tool tracking and reducing shortages by 15%, which increased field service efficiency by 10%.
- Developed and applied best practices for asset and equipment management, resulting in a 15% boost in service quality scores and a 20% reduction in training time for new hires.
Manager Network Services
AT&T
07.2012 - 04.2018
- Supervised a team of 20+ network service representatives, streamlining asset and inventory tracking workflows, improving network uptime by 15%, and enhancing team productivity through targeted training initiatives.
- Designed and implemented service improvement plans, integrating advanced tracking systems to reduce response times by 30% and customer complaints by 20%.
- Mentored and managed a team of 15 network engineers, overseeing the development of tracking dashboards and improving project delivery.
Education
MBA - Information Technology Management
Southern New Hampshire University
Hooksett, NH12-2026
Bachelor of Arts - Information Technology
Southern New Hampshire University
Hooksett, NH11-2024
Skills
- Technical Proficiency: System Installation & Configuration, Hardware and Software Upgrades, Network Management (Switching, Routing, Firewalls), Preventive and Predictive Maintenance, Remote Monitoring, Technical Troubleshooting, Network Security Technologies
- Sales and Customer Relations: Consultative Selling, Customer Relationship Management, Training and Customer Education, Upselling and Cross-Selling, Solution Presentation, Needs Analysis Leadership and Team Management: Team Leadership and Mentorship, Task Assignment and Workflow Management, Project Management, Cross-Functional Collaboration, Resource Coordination, Performance Optimization
- Operational Efficiency: Process Improvement, Data Analysis, Documentation and Reporting, Inventory Management, Compliance Management, Vendor and Supplier Management, Regulatory Compliance
- Strategic Planning and Risk Management: Risk Assessment and Mitigation, Strategic Planning, Business Continuity Planning, Regulatory Compliance, Vendor and Contract Negotiations Technical Tools and Software: CRM Software, Microsoft Office Suite, Power BI, Jira, Remote Support Tools
Certification
- Six Sigma Greenbelt
- PL-300: Microsoft Power BI Data Analyst
Timeline
Asset Management Data & Reporting Specialist
Raytheon
01.2025 - Current
Job Title Technical Service Specialist
Sealed Air Corp.
05.2022 - 12.2024
Field Service Technician
Remprex
12.2018 - 05.2022
Manager Network Services
AT&T
07.2012 - 04.2018
MBA - Information Technology Management
Southern New Hampshire University
Bachelor of Arts - Information Technology
Southern New Hampshire University
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