D'Atte Mayberry
BLAIRS,VA
Summary
Customer service professional prepared to excel in managing client accounts and ensuring exceptional service delivery. Background in fostering client relationships and resolving concerns with focus on results. Reliable and adaptable team player, skilled in communication and problem-solving, contributing to dynamic team environments and achieving targets.
Overview
17
17
years of professional experience
Work History
Customer Account Specialist
J&M Truck Services Inc
Blairs, VA
11.2008 - 12.2025
- Assisted customers in identifying service needs and recommending appropriate solutions.
- Coordinated service appointments and managed customer communications effectively.
- Documented service orders and maintained accurate customer records in the system.
- Collaborated with technicians to ensure timely completion of service requests.
- Processed warranty claims and communicated updates to customers promptly.
- Enhanced customer satisfaction by following up on completed services for feedback.
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
Sales Associate
Walmart
Danville, VA
03.2009 - 05.2012
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted in maintaining stock levels through effective inventory management practices.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Collaborated with team members to create a welcoming shopping environment for customers.
- Trained new employees on store policies, procedures, and sales techniques.
- Led initiatives to streamline checkout processes, resulting in increased customer satisfaction rates.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Education
High School Diploma -
Tunstall High School
Dry Fork, VA06-1983
Skills
Attention to detail
Multitasking
Updating customer accounts
Reliability
Point-of-sale system
Teamwork
Multitasking Abilities
Timeline
Sales Associate
Walmart
03.2009 - 05.2012
Customer Account Specialist
J&M Truck Services Inc
11.2008 - 12.2025
High School Diploma -
Tunstall High School