Justin Miller
Pittsburgh,PA
Summary
Dynamic Customer Account Specialist with Total Quality Logistics Inc., adept at enhancing client satisfaction and retention through strong negotiation and tailored solutions. Proven track record in streamlining processes and managing multiple accounts, leveraging financial acumen and exceptional problem-solving skills to drive results and ensure timely delivery of services.
Overview
7
7
years of professional experience
Work History
Customer Account Specialist
Total Quality Logistics Inc.
06.2018 - Current
- Conducted regular account reviews with clients to assess satisfaction levels and identify areas for improvement.
- Coordinated with sales teams to ensure seamless transition from prospecting to account management stages.
- Continually updated knowledge on industry trends and developments to better serve client needs.
- Evaluated customers' potential needs to make appropriate recommendations.
- Secured on-time payments and collected on delinquent accounts with tailored payment plans.
- Tracked and maintained orders to guarantee prompt and successful delivery of merchandise to customers.
- Streamlined account management processes for increased efficiency and productivity.
- Provided exceptional support during high call volume periods, ensuring continued quality service under pressure.
- Managed multiple customer accounts simultaneously, prioritizing tasks and managing time effectively.
- Maintained accurate records of customer interactions, ensuring timely follow-up on outstanding issues.
Education
Bachelor of Science - Business Administration
Arkansas State University
Jonesboro, AR05-2026
Associate of Science - Marketing
Arkansas State University
Jonesboro, AR05-2014
Skills
- Strong negotiation
- Client retention strategies
- Industry expertise
- Financial acumen
- Customer engagement
- Billing resolutions
- Microsoft office proficiency
- Client engagement
- Schedule coordination
- Cold calling
- Account administration
- Brainstorming
- Organization skills
- Problem-solving
- Time management
- Attention to detail
- Adaptability and flexibility
- Teamwork and collaboration
Timeline
Customer Account Specialist
Total Quality Logistics Inc.
06.2018 - Current
Bachelor of Science - Business Administration
Arkansas State University
Associate of Science - Marketing
Arkansas State University
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