Patrick Lincoln
Macomb,Michigan
Summary
Efficient Customer Account Specialist focused on resolving customer concerns quickly to maximize satisfaction. Experienced, young professional working at a nationally recognized 3PL. Well-versed in operational standards and best practices in Logistics industry. Hardworking, disciplined and reliable manager with demonstrated record of success.
Overview
2026
2026
years of professional experience
Work History
Customer Service Coordinator/Customer Account Specialist
Total Quality Logistics (3PL)
02.2022 - Current
- Maintained accurate and current customer account data with manual forms processing and digital information updates through TMS systems.
- Negotiated contracts with outside carriers to minimize costs to company and customers.
- Responded to customer calls and emails to answer questions about transportation of their products.
- Responsible for bidding on Spot Boards along with determining profitable primary lanes.
- Planned both inbound and outbound shipments with hundreds of sheds/receivers across the United States.
Logistics Account Executive
Total Quality Logistics (3PL)
11.2021 - 02.2022
- Responsible for building and maintaining profitable book of business by conducting both warm and cold calls.
- Sold and handled all major forms of freight transportation services to customers and prospects (FTL, LTL, OSOW, O&A, and IMDL).
- Ample experience negotiating rates, booking carriers and managing those carriers over the road.
- Created over $350,000 in customer sales over course of 6 months.
- Proactively managed client correspondence and recorded tracking and communications.
Sales Intern
Tuscany Motor Co./Majestic Vans
- Traveled alongside an experienced salesman throughout the mid-west to meet a wide array of clients.
- Attended several different trade shows and auto shows to help promote products to potential clients.
- Demonstrated product expertise.
- Assisted in designing a modernized website.
- Generated advertising brochure for vendor use.
Education
Bachelor of Science - Communications
Michigan State University
East Lansing, MI05.2019
De La Salle Collegiate
Warren, MISkills
- Customer Service Excellence
- Calm Demeanor
- Strong Project Management Skills
- Strong Written and Verbal Skills
- Strong Negotiation Skills (Carrier/Customer)
- Training Junior Team Members
- Deadline Management
- TMS Compliance
Timeline
Customer Service Coordinator/Customer Account Specialist
Total Quality Logistics (3PL)
02.2022 - Current
Logistics Account Executive
Total Quality Logistics (3PL)
11.2021 - 02.2022
Sales Intern
Tuscany Motor Co./Majestic Vans
Bachelor of Science - Communications
Michigan State University
De La Salle Collegiate