

Results-driven customer service professional with experience at Amazon supporting North American markets. Progressed from a contractual role to permanent position through consistent high performance, and took on expanded responsibilities as a Subject Matter Expert and trainer. Proven ability to resolve complex customer issues, manage escalations, coach teams, and contribute to process improvements. Strong communicator with a customer-first mindset and experience working in fast-paced, global environments.
Customer Service Representative → SME / Lead / On-Demand Trainer – Amazon, North America
Customer Service Excellence
Leadership & Team Coaching
Process Improvement & Problem Solving
Training & Development