DATUAWN FRAZIER
New York,USA
Summary
Motivated and focused professional with several years of experience in sales, client service, digital engagement, and operations support within fast-paced environments. Skilled in relationship building, transaction processing, fraud awareness, CRM systems, and delivering personalized customer solutions. Proven ability to exceed sales goals while maintaining accuracy, professionalism, and customer satisfaction.
Overview
7
7
years of professional experience
Work History
Client Advisor
Saks Fifth Avenue
New York, New York
12.2025 - Current
- Generated more than $860,000 in merchandise sales since December 2025 while delivering personalized service across Ready-to-Wear, Fine Jewelry, handbags, accessories, and travel.
- Drove sales and clienteling performance in high-volume luxury environment by identifying opportunities to enhance client spend, retention, and repeat business.
- Cultivated high-value client relationships and collaborated across departments to source highly sought-after merchandise, including securing several Chanel 25 handbags through strong internal partnerships and product-availability knowledge.
- Conduct personalized styling and product consultations using detailed knowledge of luxury brands, collections, launches, and fashion trends.
- Managed client interactions with professionalism and empathy, effectively resolving concerns and upholding brand standards.
Client Services Coordinator
Christian Louboutin
New York, New York
12.2024 - 05.2025
- Identified customer needs and recommended tailored solutions, consistently exceeding monthly sales and service goals.
- Delivered personalized customer service across in-store and digital channels, strengthening client relationships and increasing customer satisfaction.
- Managed customer inquiries and after-sales service, ensuring timely issue resolution and maintaining professionalism.
- Documented customer interactions and service requests in CRM, facilitating effective follow-ups and improving service tracking.
- Evaluated client items and identified next steps in after-sales service.
- Reviewed purchasing activity to identify suspicious behavior, contributing to enhanced fraud prevention efforts.
Client Advisor
Louis Vuitton
White Plains, New York
08.2024 - 12.2024
- Provided exemplary luxury client service while working toward and exceeding monthly sales goals in a target-driven environment.
- Analyzed client preferences and shopping behavior to identify cross-selling opportunities and strengthen long-term loyalty.
- Collaborated with team members and visual merchandising partners to enhance boutique presentation and the overall client experience.
- Managed 50+ customer interactions daily in a fast-paced, service-driven environment while maintaining high customer satisfaction standards.
- Built and maintained long-term customer relationships through proactive outreach, appointment scheduling, and follow-up communication.
- Educated customers on products, services, and digital purchasing tools to improve engagement and convenience.
Digital Client Advisor
Gucci
Jersey City, New Jersey
09.2022 - 03.2024
- Consistently met and exceeded monthly KPIs, including a $40,000+ monthly sales goal, through strategic client engagement, personalized selling, and proactive outreach.
- Acted as the primary point of contact for clients across multiple digital channels, delivering personalized service and product recommendations.
- Used client insights and product knowledge to support digital sales, repeat business, and individualized shopping journeys.
- Built strong client relationships through strategic clienteling efforts including email, phone, and text outreach.
- Partnered with digital merchandising to ensure accurate product presentation on Gucci.com while assisting operations with made-to-order and special-order requests for custom gowns and home pieces.
- Organized team meetings and provided hands-on support and encouragement to new colleagues.
Client Experience Specialist
Fashionphile
New York, NY
03.2022 - 09.2022
- Assisted customers with inquiries and service requests in a high-volume environment, fostering positive customer interactions.
- Scheduled and managed customer appointments, enhancing daily operations and delivering seamless customer experiences.
- Maintained accurate customer records and updated CRM systems, facilitating effective relationship management and follow-up.
- Delivered professional service while handling confidential customer information with discretion.
- Supported operational and administrative functions while maintaining attention to detail and organizational accuracy.
Sales Support Team Lead
Nordstrom
New York, NY
08.2019 - 09.2021
- Assisted with high-volume customer transactions and POS support, ensuring accuracy and efficiency.
- Led operational support activities, enhancing transaction assistance, inventory coordination, and customer account support.
- Helped train and mentor team members on customer service standards, operational procedures, and problem resolution.
- Ensured compliance with company procedures while supporting daily operational readiness.
- Contributed to a collaborative, customer-focused environment centered on service excellence and operational efficiency.
Education
Bachelors of Technology - Criminal Justice
SUNY Morrisville
Morrisville, NY05-2018
Skills
- Client acquisition
- Client development
- Client outreach
- Customer Profiling
- Sales & KPI achievement
- Cross-selling
- Digital clienteling
- E-Commerce
- Luxury Product Knowledge
- Luxury Product Knowledge
- Client Appointments
- Retail Analytics Tools
- Market awareness
- Salesforce CRM
Timeline
Client Advisor
Saks Fifth Avenue
12.2025 - Current
Client Services Coordinator
Christian Louboutin
12.2024 - 05.2025
Client Advisor
Louis Vuitton
08.2024 - 12.2024
Digital Client Advisor
Gucci
09.2022 - 03.2024
Client Experience Specialist
Fashionphile
03.2022 - 09.2022
Sales Support Team Lead
Nordstrom
08.2019 - 09.2021
Bachelors of Technology - Criminal Justice
SUNY Morrisville