Datzary ROMERO
Triangle,VA
Summary
Store manager with 7+ years of experience, proven leader and efficient problem-solver, adept in customer service and teamwork, excelled in high-stress situations, ensuring timely assistance and maintaining exceptional service standards. Demonstrated adaptability and a strong work ethic across diverse roles, significantly enhancing client satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
DISPATCHER
PICK LOCK & KEY
10.2024 - 12.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Answered phone calls and answered questions from potential customers.
- Responded to customer requests for products, services, and company information.
- Maintained updated records of client contact information, streamlining communication efforts for future appointments.
- Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
- Set up appointments with interested customers according to schedule availability.
Store Manager
PAINT SHOP SUPPLY
10.2016 - 08.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with training and mentoring new staff members.
- Processed customer orders and accurately handled payment transactions.
House Cleaner
Sky Cleaning
05.2016 - 09.2016
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Education
No Degree - FINISH 11TH GRADE
FOREST PARK HIGH SCHOOL
15721 FOREST PARK DR, WOODBRIDGE VA 2219307-2016
Skills
- TEAMWORK AND COLLABORATION
- CUSTOMER SERVICE SKILLS
- TYPING
- PROBLEM SOLVING
- BILINGIUAL
- ACTIVE LISTENING
- COMPUTER SKILLS
- ADAPTABILITY
- EMPATHY
- POSITIVITY
- WORK ETHIC
Languages
Spanish
Full Professional
English
Full Professional
Timeline
DISPATCHER
PICK LOCK & KEY
10.2024 - 12.2024
Store Manager
PAINT SHOP SUPPLY
10.2016 - 08.2024
House Cleaner
Sky Cleaning
05.2016 - 09.2016
No Degree - FINISH 11TH GRADE
FOREST PARK HIGH SCHOOL
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