Garett Walls
Charleston
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Physically fit General Laborer effective at completing projects and tasks on schedule. Consistently follows through with all orders and instructions. Works well in team setting to complete all job related duties, maintain safe working conditions and adhere to OSHA regulations.
Overview
9
9
years of professional experience
Work History
Dispatcher
Mullen Plumbing, Heating, and Cooling
11.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 10 fleet vehicles.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
- Enhanced team morale by fostering supportive and collaborative work environment.
Package Handler
UPS
07.2022 - 11.2023
- Loaded and unloaded packages from delivery vehicles with manual and powered equipment.
- Inspected packages for damages or defects and recorded any issues found.
- Organized packages according to type, size, destination, and other specifications.
- Reported any lost or damaged items to supervisors immediately upon discovery.
- Collaborated with other movers when loading large equipment to prevent potential accidents.
- Placed bins, carts and containers in convenient locations to assist with loading efficiency.
- Kept up to date on safety procedures and correct lifting techniques to prevent injuries.
- Followed safety regulations to maintain safe work environment.
- Used hand-held scanners and physical logs to accurately track item movements.
Customer Service Representative
CareFirst BCBS
04.2019 - 11.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Consulted with customers to resolve service and billing issues.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
Gym Attendant
South Charleston Recreational Center
01.2018 - 04.2019
- Provided assistance to members with equipment usage and safety protocols.
- Performed maintenance of equipment, including cleaning and restocking weights, mats, and other supplies.
- Monitored locker room areas for cleanliness and security purposes.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Opened and closed establishment on time with proper setup and procedure.
- Maintained cleanliness, neatness and organization of customer areas.
Ramp Agent
Delta Airlines
11.2015 - 11.2016
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 7-10 daily flights.
Education
High School Diploma -
South Charleston High School
04.2013
Skills
- Freight Handling
- Teamwork and Collaboration
- Customer Service
- Technologically Savvy
- Complaint Resolution
- Material Storage
- Truck Loading
- Inbound and Outbound Calling
- Account Updating
- Call Center Operations
- Computer Proficiency
- Customer Relations
- Courteous Demeanor
- Cleaning Procedures
- Safety Understanding
- Teamwork and Collaboration
- Active listening
Education and Training
other
Timeline
Dispatcher
Mullen Plumbing, Heating, and Cooling
11.2023 - Current
Package Handler
UPS
07.2022 - 11.2023
Customer Service Representative
CareFirst BCBS
04.2019 - 11.2023
Gym Attendant
South Charleston Recreational Center
01.2018 - 04.2019
Ramp Agent
Delta Airlines
11.2015 - 11.2016
High School Diploma -
South Charleston High School
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