Anna Huerta
Glendale,AZ
Summary
Dynamic dispatcher skilled in customer service, invoice processing, and multitasking. Proven ability to manage inquiries and resolve issues effectively, ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
Work History
Dispatcher
Davis Waste Services
Phoenix, Arizona
09.2024 - Current
- Coordinated daily routes for waste collection trucks to optimize efficiency.
- Communicated with drivers to manage schedules and resolve issues promptly.
- Managed customer inquiries and complaints, ensuring prompt resolution and satisfaction.
- Assigned drivers to appropriate routes based on customer needs.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses and calculate estimated arrival times.
- Processed and verified invoices for accuracy and compliance with company policies.
- Managed filing system for invoices, documents, and other relevant information.
- Contacted vendors to follow up on late invoices.
- Verified accuracy and completeness of invoices prior to payment processing.
- Created new customer accounts in accounting software system according to established procedures.
- Processed invoice payments and recorded information in account spreadsheet.
Administrative Clerk
AIM Recycling
Phoenix, Arizona
06.2015 - 05.2024
- Streamlined daily office operations and maintained organized filing systems.
- Prepared and processed documents including invoices, reports, memos, and correspondence.
- Processed vendor invoices for timely payment and record-keeping.
- Verified accuracy of invoices before processing payment requests to ensure compliance and prevent discrepancies.
- Assisted in reconciling accounts payable with general ledger entries.
- Analyzed purchase orders, contracts, invoices, check requests and other documents related to the accounts payable cycle.
- Resolved discrepancies between purchase orders and invoices.
- Contacted vendors to follow up on late invoices.
- Processed and verified incoming invoices for accuracy and compliance.
- Resolved customer complaints in a timely manner.
- Resolved customer inquiries and complaints effectively to enhance satisfaction levels.
- Responded to customer inquiries, delivering accurate information promptly to enhance customer satisfaction.
- Assisted cashiers with resolving customer complaints and inquiries.
- Supervised cashiers to ensure smooth transaction processes and customer service.
- Performed daily opening and closing procedures. Close out update spreadsheet.
- Conducted counting and balancing of cashier drawers for financial accuracy..
- Processed and organized daily reports for management review.
- Created daily, weekly, and monthly reports for management review.
- Generated monthly performance reports based on organizational objectives.
- Maintained accurate records in company database systems.
- Maintained accurate records of all report materials.
- Updated reporting templates to improve efficiency and clarity.
- Generated graphs, charts, and tables based on report information.
- Assisted with month-end closing activities.
- Maintained accurate records in company database systems.
- Updated reporting templates to improve efficiency and clarity.
- Generated graphs, charts, and tables based on report information.
- Created daily, weekly, and monthly reports for management review.
- Maintained accurate records of all report materials.
- Coordinated logistics operations to ensure timely shipment and delivery of products.
- Collaborated with suppliers to optimize shipping routes and reduce costs.
- Developed and maintained strong relationships with carriers for improved service reliability.
- Processed orders and managed documentation for compliance with regulations and standards.
- Tracked shipments utilizing various tracking systems such as EDI.
- Processed documentation for freight and shipping compliance accurately.
- Generated purchase orders for vendors.
- Processed outgoing shipments and verified contents against packing lists.
- Prepared shipping documentation for international and domestic orders.
- Verified shipping documents for accuracy.
- Generated and maintained records of shipments, such as bills of lading, invoices, orders, and other required documentation.
- Prepared outgoing parcels for shipment, including packing, sealing, labeling, and affixing postage.
Education
High School Diploma -
Alhambra High School
Phoenix, AZ05-1999
Skills
- Dispatching procedures
- Invoice processing
- Basic accounting
- Data entry
- Performance reporting
- Multitasking
- Customer service
- Teamwork and collaboration
- Logistics, Domestic & Railroad
- Invoice verification
- Shipping and receiving
- Freight handling
- Purchase order analysis
- Freight processing
- Invoice and payment processing
- Accounts payable
- Accounts receivable
- Intuit quickbooks
Timeline
Dispatcher
Davis Waste Services
09.2024 - Current
Administrative Clerk
AIM Recycling
06.2015 - 05.2024
High School Diploma -
Alhambra High School