Rick NeSmith

• Directed dispatching, routing, and tracking of 12 fleet vehicles plus contracted units as needed.

Worked to resolve delay issues and redirect units as needed.

Worked with customers for product orders and scheduling

deliveries to meet their date and times requirements.

Additional duties as needed to support customers and

and internal company needs.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows
• Utilized standard operating procedures, effective crew resource management, communication and procedures specified in company operation manual
• Directed staff and managed annual capital budget
• Coordinated international air export cargo charters
• Managed Asia and Europe air export lane segments

• Advised customers on transportation options, types of carriers or shipping routes
• Tracked shipments processing through customs and other agencies and obtained clearances
• Coordinated scheduling and booking of numerous weekly transportations
• Insured cargo against loss, damage or pilferage
• Prepared various import, export and supplier forms for customs submittal
• Administered export of various products for compliance with company and customs export policies
• Reviewed and signed documents on behalf of clients in line with power of attorney limitations
• Followed SOPs with all customer account actions and data management to keep consistent service levels
• Maintained open communication with customers and overseas partners to update all parties on order and shipping changes

• Designed export strategies to meet project requirements for delivery timeframe
• Prepared various import, export and supplier forms for customs submittal
• Trained new staff on job duties, company policies and safety procedures for rapid onboarding
• Handled day-to-day shipping and receiving overseeing more than numerous packages per day
• Conducted research to address shipping errors and packaging mistakes
• Developed criteria, application instructions, procedural manuals, and contracts for federal and state public transportation programs
• Oversaw staffing and selection decisions to allocate resources and manage project assignments
• Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time
• Administered export of various products for compliance with company and customs export policies
• Examined documents to comply with federal and foreign regulations governing shipment, receipt and documentation of products
• Consulted with suppliers and agents to arrange proper in-transit permissions to ship to various locations
• Oversaw pre-alerts to determine if freight would arrive as expected
• Tracked shipments processing through customs and other agencies and obtained clearances
• Advised customers on transportation options, types of carriers or shipping routes
• Prepared and processed import and export documentation according to customs regulations, laws or procedures