Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jada Slade

Atlanta,GA

Summary

Enthusiastic Interim Communications Dispatcher Supervisor professional, eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. The ability to work in a stressful environment while maintaining composure and giving precise instructions, while capable of multi-tasking and coordinating various emergency service personnel while focusing on the issue at hand. Highly motivated, Customer-Oriented, and Self-driven to exhibit the necessary skills to excel.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Interim Communications Dispatcher Supervisor

City Of Atlanta
Atlanta, Georgia
02.2022 - Current
  • Apply strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Guide and train staff/trainees following department's proper processes and regulations, demonstrating optimal methods for completing duties and providing technical support as needed.
  • Organize, prioritize, and distribute work assignments to subordinate dispatch personnel/trainees to meet department's goals and objectives.
  • Communicate effectively and coherently across more than ten radios, Everbridge, and Outlook email.
  • Use independent judgment and discretion when dealing with emergencies, determining and deciding on procedures to be implemented, maintaining standards, and resolving problems.
  • Operate Computer Aided Dispatch (CAD) system to track, record, and prioritize incidents and incident responses, and responds to radio, telephone, email, alarm, CCTV, and other data transmitted.
  • Perform multiple tasks simultaneously; answering multiple telephone lines; handling all 911and non-emergency calls within Atlanta Airport Police Department jurisdiction or transferring calls to appropriate agency; handling other calls appropriately and updating call lists.
  • Monitors access control systems, duress alarms, and coordinates security and law enforcement responses. Operate paging and public information systems. Provide ongoing communications and coordination support to both emergency and non-emergency operations required.

Airport Security Systems Assistant

City Of Atlanta
Atlanta, Georgia
11.2019 - 03.2021
  • Processed background data information from secure databases that include fingerprint processing, background checks assessment, and security threat assessment.
  • Maintained accurate and current customer data information with manual form processing and digital information updates.
  • Updated background data results into internal information system. Intake and track criminal searches and results with extreme accuracy to qualify and disqualify and ensure contingent, current employees, and contractors comply with Transportation and Security Administration (TSA) federal and state laws.
  • Ensured security clearance and safety compliance.
  • Researched and troubleshoot customers' problems that arise in receiving airport security services. Daily replying to emails, screening calls, and route calls and emails to appropriate personnel.
  • Performed administrative tasks, i.e., statistical reports, scanning documents, and facilitating security training to co-workers. Regulatory of office supplies inventory.
  • Managed accounts payable, prepared journal entries, and set and processed payments.
  • Provided professional reception support and customer service assistance.

Program Coordinator

Foreverfamily, Inc.
Atlanta, Georgia
01.2019 - 05.2020
  • Interacted with families and children ensuring safe and healthy atmosphere.
  • Ensured that all policies and procedures are upheld during monthly events.
  • Supported and coordinated monthly family visitation activities.
  • Built positive relationships with children, caregivers, and prison administration.
  • Supported growth and program development.

Education

Bachelor of Social Science - Criminology

University of West Georgia
Carrollton, GA
07.2019

Skills

  • Leadership
  • Staff Management
  • Verbal /Written Communication
  • Time Management
  • Conflict Resolution/Analytical
  • Workforce Development and Organization
  • Microsoft Office 365
  • Project Management
  • Compliance/ Legal Knowledge
  • Priority management
  • Customer Relations

Certification

  • Basic Communications Officer by Georgia Peace Officer Standards and Training Council (GA P.O.S.T)
  • NIMS/FEMA courses 100, 120, 144, 200, 241, 242, 247, 700, 800, 907, and 2200

Timeline

Interim Communications Dispatcher Supervisor

City Of Atlanta
02.2022 - Current

Airport Security Systems Assistant

City Of Atlanta
11.2019 - 03.2021

Program Coordinator

Foreverfamily, Inc.
01.2019 - 05.2020

Bachelor of Social Science - Criminology

University of West Georgia

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Jada Slade