Dauris Tirado
Bronx,NY
Summary
Results‑driven IT Supervisor with several years of experience supporting IT operations in fast‑paced environments. Skilled in network infrastructure, Windows servers, and NetSuite ERP, with a strong record of resolving complex technical issues and ensuring secure, reliable systems.
Overview
6
6
years of professional experience
Work History
IT Supervisor
Premier Brands Of America
White Plains, NY
08.2024 - Current
- Oversaw implementation and enforcement of Duo two‑factor authentication company‑wide to enhance user and network security.
- Served as a NetSuite ERP system administrator, handling user account setup, security permissions, and custom report creation for end users.
- Supported and optimized EDI (SPS Commerce) sales order integration with the NetSuite ERP system by resolving order errors and maintaining item cross‑references.
- Administered WMS (RF‑Smart), including user account creation and troubleshooting warehouse system issues.
- Managed virtualized servers in VMware, including domain controllers, terminal servers, and file servers, ensuring stable and secure operations.
- Diagnosed and resolved hardware, software, and network issues across Windows servers, client computers, the wide area network, Cisco switches, and SonicWall access points.
- Administered Microsoft 365, Azure, and email security, including user management and security configurations.
- Managed devices with NinjaOne RMM (patch management, remote access, backups, and script deployment) and reviewed SentinelOne antivirus incidents, isolating infected devices when necessary.
- Collaborated with vendors, other departments, and the IT Manager to ensure timely resource acquisition and continuous availability of critical systems.
IT SPECIALIST
Premier Brands America
White Plains, New York
07.2021 - 08.2024
- Provided front‑line help desk support via phone, email, and remote tools, resolving day‑to‑day hardware, software, and account issues for internal users.
- Troubleshot hardware, software, and LAN/WAN connectivity issues, escalating complex incidents and minimizing downtime across office locations.
- Installed, configured, and maintained Windows applications and standard images to keep the user environment consistent and compliant with company policies.
- Supported the IT Manager with administration of the ECI Macola ERP system, including user access, issue troubleshooting, and coordination of vendor support when needed.
- Configured and supported SonicWall NetExtender VPN access for remote employees, ensuring secure connectivity to internal systems.
- Built operational and performance reports using SSRS and SQL queries, delivering data needed for finance, operations, and management decisions.
- Updated antivirus definitions and security software on all workstations to protect against malware and other threats.
- Created and managed user accounts and permissions in Active Directory and Office 365, enforcing proper access controls.
- Configured network devices such as Cisco switches and wireless access points to support a stable and reliable network.
- Maintained inventory of spare parts (cables, adapters, peripherals) and coordinated reorders to support timely repairs and deployments.
IT Coordinator
Premier Brands Of America
White Plains, NY
07.2020 - 07.2021
- Reduced system downtime by delivering proactive IT support and resolving incidents rapidly, keeping business operations running smoothly.
- Delivered high-quality end‑user support, troubleshooting and resolving technical issues quickly to minimize workflow disruptions for office and remote staff.
- Optimized network performance through continuous monitoring, troubleshooting, and upgrades as needed.
- Diagnosed and resolved hardware and software issues across desktops, laptops, and mobile devices to improve device uptime.
- Installed and configured network printers and other peripheral devices.
- Evaluated and tested new software solutions for compatibility with existing systems, providing recommendations to improve usability and stability.
Education
B.S. - COMPUTER INFORMATION SYSTEMS
Lehman College
Bronx05-2019
A.A.S. - COMPUTER INFORMATION SYSTEMS
Borough of Manhattan Community College
New York05-2017
Skills
- Wide Area Networks
- MS Office Suite
- TCP/IP
- File Servers
- Wireless Access Point
- Windows Servers
- EDI
- SQL
- Python
- Desktop Support
- Active Directory
- NVR
- VMware
- Cisco Switches
- NetSuite ERP
- Documentation and reporting
- Network security
- Unite VoIP
- WMS(RF-Smart)
- IT asset management
- Incident management
- Technical leadership
Personal Information
Title: IT Supervisor
Timeline
IT Supervisor
Premier Brands Of America
08.2024 - Current
IT SPECIALIST
Premier Brands America
07.2021 - 08.2024
IT Coordinator
Premier Brands Of America
07.2020 - 07.2021
A.A.S. - COMPUTER INFORMATION SYSTEMS
Borough of Manhattan Community College
B.S. - COMPUTER INFORMATION SYSTEMS
Lehman College