Daury medina
Methuen,MA
Summary
Dynamic operations leader with a proven track record at Servpro of Boston, enhancing service delivery through strategic planning and process improvements. Skilled in operational efficiency and team leadership, I developed training programs that elevated compliance and customer satisfaction, while successfully reducing response times in emergency restoration projects.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Director of Operations
Servpro of Boston
Wilmington, MA
10.2014 - Current
- Streamlined operational workflows to enhance service delivery and customer satisfaction.
- Implemented process improvements that reduced response times during emergency restoration projects.
- Led cross-functional teams in executing disaster recovery plans for residential and commercial clients.
- Developed training programs for staff to ensure compliance with safety protocols and operational standards.
Technician
CINTAS, Professional Uniform and Facility Services
Chelmsford, MA
01.2010 - 10.2014
- Operated machinery for uniform production, ensuring quality standards and timely output.
- Conducted routine maintenance on equipment to minimize downtime and enhance efficiency.
- Collaborated with team members to streamline processes, improving workflow and productivity.
- Trained new technicians on safety protocols and operational procedures to maintain compliance.
Manager's Assistant
Family Dollar
Lowell, MA
03.2012 - 11.2013
- Coordinated daily operations to enhance workflow efficiency across departments.
- Managed inventory tracking systems to ensure accurate stock levels and minimize discrepancies.
- Assisted in training new employees on company policies and operational procedures.
- Developed scheduling processes that improved staff coverage and customer service response times.
Education
High School Diploma -
Lawrence High School
Lawrence, MA06-2005
Skills
- Operational efficiency
- Operations oversight
- Strategic planning
- Strategic planning and execution
Accomplishments
- Achieved through effectively helping with different tasks.
- Achieved by completing task with accuracy and efficiency.
- Collaborated with team of 40 in the development of project.
- Supervised team of 40 staff members.
Certification
- Certified water, bio and soot cleaning.
- Training in field
- folk lift certified
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Director of Operations
Servpro of Boston
10.2014 - Current
Manager's Assistant
Family Dollar
03.2012 - 11.2013
Technician
CINTAS, Professional Uniform and Facility Services
01.2010 - 10.2014
High School Diploma -
Lawrence High School