Summary
Overview
Work History
Education
Skills
Timeline
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Dausen Miell

Marion,IA

Summary

Proven Field Technician with a track record of enhancing customer satisfaction and minimizing hazards at Cashlynk. Expert in technical support and workplace safety, I've led teams at Casey's General Stores Inc to surpass performance goals. Skilled in professional communication and equipment maintenance, I excel in fast-paced environments, ensuring quality and efficiency. Hardworking Field Technician bringing 3+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

8
8
years of professional experience

Work History

Field Technician

Cashlynk
04.2022 - Current
  • Communicated with supervisor to report progress, discuss issues and seek guidance.
  • Prioritized and managed multiple tasks and projects to meet deadlines and enhance customer satisfaction.
  • Minimized potential hazards through adherence to safety guidelines during all field assignments.
  • Collaborated with other field technicians to resolve complex technical issues.
  • Prepared and submitted reports to document work performed and provide progress updates to management.
  • Supported team members in addressing challenging technical issues, sharing expertise and knowledge when needed.

Assistant Manager

Caseys General Stores Inc
12.2018 - 03.2022
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.

Shift Manager

Papa Murphy's Take and Bake Pizza
12.2016 - 12.2018
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.

Education

Associate of Science - Accounting And Finance

DeVry University
Naperville, IL
11.2024

High School Diploma -

Marion High School
Marion, IA
05.2019

Skills

  • Field Operations
  • Workplace Safety
  • Professional Communication
  • Equipment Installation
  • Technical Support
  • Network Connectivity
  • Interpersonal and written communication
  • Quality Assurance Controls
  • Materials Management
  • Equipment Maintenance
  • Hardware Repair
  • Diagnostic Testing

Timeline

Field Technician

Cashlynk
04.2022 - Current

Assistant Manager

Caseys General Stores Inc
12.2018 - 03.2022

Shift Manager

Papa Murphy's Take and Bake Pizza
12.2016 - 12.2018

Associate of Science - Accounting And Finance

DeVry University

High School Diploma -

Marion High School

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Dausen Miell