Dava Chambliss
Kinston,NC
Summary
Driven professional with proven expertise in customer service excellence and cash handling, honed across roles at Buffalo Wild Wings and other notable companies. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in efficiency. Skilled in payment processing and issue resolution, with a strong foundation in both interpersonal communication and organizational abilities. Committed and hardworking with experience in processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions, and ringing up customers. Creative problem-solver versed in customer service.
Overview
4
4
years of professional experience
Work History
Cashier/Expo. Assistant
Buffalo Wild Wings
02.2024 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Placing detailed food orders for customers
- Ensure food order meet quality assurance before exiting kitchen
Customer Lead ( Office Assistant)
Food Lion
05.2023 - 02.2024
- Coordinated travel arrangements for staff members.
- Prepared detailed reports on various aspects of office operations for upper management review.
- Proactively identified areas for improvement in office procedures, suggesting innovative solutions to address challenges.
- Reduced office supply costs with diligent inventory management and strategic purchasing decisions.
- Provided exceptional customer service to clients, resolving issues promptly and maintaining professional relationships.
- Strengthened relationships with vendors and suppliers, negotiating contracts for favorable pricing and terms.
- Fulfilled and tracked online grocery orders for timely delivery
Cashier
Piggly Wiggly Grocery
04.2022 - 01.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained balanced cash drawer, ensuring accurate accounting at end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Barista
Starbucks
05.2020 - 08.2021
- Maintained clean and organized workspace for optimal productivity and safety.
- Promoted welcoming atmosphere by greeting customers with friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to positive team environment through effective communication and collaboration with colleagues.
- Controlled line and crowd with quick, efficient service.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Cleaned counters, machines, utensils, and seating areas daily.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-salem, NC12.2025
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Customer service excellence
- Money Handling
- Reliability and punctuality
- Customer Relations
- Written and verbal communication
- Organizational abilities
- Order Taking
- Professionalism and Courtesy
- Basic Math Competence
Medical terminology
HIPPA compliance, attention to detail, microsoft office suite skills
Timeline
Cashier/Expo. Assistant
Buffalo Wild Wings
02.2024 - Current
Customer Lead ( Office Assistant)
Food Lion
05.2023 - 02.2024
Cashier
Piggly Wiggly Grocery
04.2022 - 01.2023
Barista
Starbucks
05.2020 - 08.2021
Bachelor of Science - Healthcare Management
Winston-Salem State University