Davana Pressley
Palm Harbor,FL
Summary
Dynamic professional with a proven track record at Steak N Shake, excelling in customer service and team collaboration. Enhanced operational efficiency through innovative inventory management and staff training, resulting in improved guest experiences. Dependable and adaptable, I thrive in fast-paced environments, consistently delivering exceptional results while fostering a positive team culture.
Overview
13
13
years of professional experience
Work History
Self Employed
Dee’s Cleaning Services
02.2015 - Current
- Managed reservations using hotel management software, optimizing room occupancy and availability.
- Conducted regular inventory checks of supplies, ensuring timely replenishment for operational efficiency.
- Trained new staff on front desk procedures, fostering a team-oriented environment for improved service delivery.
- Implemented feedback mechanisms to enhance guest experiences, contributing to positive online reviews and ratings.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Played an integral role in launching successful projects by coordinating tasks among team members while adhering closely to established timelines and budgets.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
Restaurant Manager
Steak N Shake
08.2014 - Current
- Managed daily restaurant operations, ensuring compliance with health and safety regulations.
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and developed staff, enhancing service quality and team efficiency.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented customer feedback systems to improve dining experience and address concerns promptly.
- Scheduled staff shifts, optimizing labor costs while maintaining service standards.
- Coordinated promotional events, increasing customer engagement and sales during peak hours.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Associate
Holiday Inn Hotel Sandton
05.2012 - 01.2014
- Assisted in daily front desk operations, ensuring seamless guest check-in and check-out processes.
- Provided exceptional customer service, addressing guest inquiries and resolving issues promptly.
- Collaborated with housekeeping to maintain room standards and ensure cleanliness for optimal guest satisfaction.
- Supported event coordination by preparing meeting spaces and assisting with setup requirements.
Education
Palm Harbor High
Palm Harbor, FL05.2000
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Flexible and adaptable
- Dependable and responsible
Timeline
Self Employed
Dee’s Cleaning Services
02.2015 - Current
Restaurant Manager
Steak N Shake
08.2014 - Current
Associate
Holiday Inn Hotel Sandton
05.2012 - 01.2014
Palm Harbor High
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