Davbiana Hardy
Dallas,TX
Summary
Finnish-American operations and client-facing professional with experience managing high-volume workflows across financial services, insurance catastrophe response, and collections environments. Skilled in coordinating cross-functional teams, analyzing data, and improving operational processes in fast-paced, deadline-driven settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Catastrophe Adjuster Analyst II
Allstate
Remote, TX
04.2025 - Current
- Coordinated catastrophe claim operations across multiple teams, ensuring timely project execution during high-volume disaster events.
- Collaborated with field adjusters, leadership, vendors, and internal departments to streamline catastrophe response efforts, improving coordination.
- Manage claim workflows, timelines, and task prioritization to support operational goals and service-level expectations.
- Analyzed claim data and operational reports to identify process improvements, enhancing workflow efficiency.
- Monitor compliance with company policies, regulatory guidelines, and quality assurance standards throughout project lifecycles.
Assistant Vice president
JPMorgan Chase
Shreveport, USA
05.2022 - 02.2025
- Mentored junior staff, fostering professional growth and knowledge sharing.
- Analyzed client accounts, financial data, and transactional activity to identify risks, ensure compliance, and support strategic decision-making.
- Built strong stakeholder relationships through effective communication and proactive account management, ensuring alignment with client needs and organizational goals.
- Collaborated cross-functionally with internal departments and stakeholders to resolve complex client issues and improve operational efficiency
- Led cross-functional teams to streamline project execution and improve collaboration.
Debt Collection Officer
Nordea Bank
Helsinki, Finland
05.2020 - 09.2021
- Managed and resolved delinquent loan and mortgage accounts, coordinating structured payment solutions to achieve timely resolution of outstanding balances.
- Applied collections policies and escalation procedures, effectively communicating with clients and internal stakeholders to resolve complex account issues.
- Analyzed account data and payment histories to verify accuracy, ensure compliance with regulatory standards, and support informed decision-making.
Centralized Sales
Nordea Bank
Helsinki, Finland
10.2019 - 05.2020
- Flagged and escalated potential fraud cases, enhancing fraud detection and risk management.
- Managed financial data using banking software, supporting compliance and transaction accuracy.
- Processed credit card and loan applications, ensuring compliance with internal standards and accuracy of financial data.
Customer Service Representative
Nordea Bank
Helsinki, Finland
02.2019 - 10.2019
- Resolved complex account issues and customer concerns, enhancing overall customer satisfaction.
- Simplified technical concepts for customers, fostering trust and confidence in service.
- Identified and mitigated potential risks through monitoring account activity, ensuring compliance with internal policies.
Education
Vocational - Business and Administration
Keravan Ammattikoulu
Kerava, Finland06-2018
Skills
- Data Analysis
- Effective Communication
- Compliance Oversight
- Project Coordination
- Microsoft Office / Reporting Tools
- Process Improvement
- Client Management
- Time Management
- Adaptability
- Critical Thinking
- Attention to Detail
- Problem Solving
Certification
- Licensed Property Insurance Adjuster (Nationwide / All U.S. States)
- Louisiana Life Insurance
- Securities Industry Essentials (SIE)
- FINRA Series 6 License
- Anti-Money Laundering (AML) Compliance Training
- KYC, CDD & Enhanced Due Diligence (EDD) Compliance Training
Languages
English
Native/ Bilingual
Finnish
Native/ Bilingual
Timeline
Catastrophe Adjuster Analyst II
Allstate
04.2025 - Current
Assistant Vice president
JPMorgan Chase
05.2022 - 02.2025
Debt Collection Officer
Nordea Bank
05.2020 - 09.2021
Centralized Sales
Nordea Bank
10.2019 - 05.2020
Customer Service Representative
Nordea Bank
02.2019 - 10.2019
Vocational - Business and Administration
Keravan Ammattikoulu