Dave Armstong
Brooklyn
Summary
Dependable Operational specialist with a knack for detail with a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Operations Specialist
Louis Vuitton
Brooklyn
06.2021 - Current
- Responsible for the reception of inventory.
- Maintain a clean, efficient and logical organization of all stockrooms.
- Ensure that all product is readily available on sales-floor to improve store efficiency.
- Provide guidance to team members to ensure all pricing modifications are updated.
- Processed and removed all damage and defective goods
- Participated in strategic planning sessions to contribute to long-term operational goals(new policies and procedures).
- Maintain daily paperwork and receipts for audits.
- Facilitated training sessions for new employees on operational procedures, company policies and systems.
- Identified needs of customers and resolved disputes promptly and efficiently.
- Identified discrepancies between physical counts and computer records, investigated causes and took corrective actions as needed (using RF ID).
- Act as liaisons for all third party vendors for monthly or immediate needs including store planning and maintenance department.
- Ensuring functioning of IT and phone systems by communicating with corporate contacts and securing resolution.
- Process store to store transfer & customers orders.
- Maintain BOH Work Glow Station (Hot stamp machine & engraving machines).
- Monitor surveillance cameras to detect suspicious activity.
- Document evidence of attempted theft and recovered merchandise.
- Investigate customer complaints related to fraud and identity theft issues promptly.
- Performed regular audits of store operations to ensure compliance with safety regulation.
- Manage returns process with customers ensuring all relevant documents were completed accurately.
- Move and rebuild shelves, racks and display to increase visibility of merchandise.
Stock Inventory Manager
Aeropostale
Queens
08.2018 - 06.2021
- Oversee and manage all inbound and outbound shipments.
- Oversee and manage the selling experience on hourly segments.
- Analyzing store reports such as sales, traffic, incoming shipments to react to sales and business trends.
- Planning and conducting storewide inventory.
- Oversee the organization and storage of product in an off site facility.
- Ensure new hires are adequately trained on all policies and operating procedures.
- Trained warehouse staff on inventory management best practices and system usage.
- Implemented and maintained inventory control systems to track stock movements and reduce discrepancies.
- Identified discrepancies between physical counts and computer records; investigated causes and took corrective action as needed.
- Managed the disposal of surplus or obsolete stock items in a timely manner within budgetary limits.
- Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
- Coordinate and prepare evacuation drills and maintaining emergency procedures with store team (Grab & Run, Fire Drill and Active Shooter).
Education
Liberal Arts -
Borough of Manhattan Community College
NY, NYSkills
- Proficiency in all Microsoft operating systems
- Workflow planning
- Store planning & Design
- Coaching & Mentoring
- Profit & Loss
- Loss prevention
- Team Leadership
- RF ID trained
Timeline
Operations Specialist
Louis Vuitton
06.2021 - Current
Stock Inventory Manager
Aeropostale
08.2018 - 06.2021
Liberal Arts -
Borough of Manhattan Community College