Josephine Rosenthal
Albany
Summary
Dedicated and adaptable worker with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
8
8
years of professional experience
Work History
Operations Specialist
Crane Stationery
Latham
05.2024 - Current
- Coordinated daily shipping and fulfillment operations, including order processing and inventory management.
- Monitored inventory levels to identify and resolve allocation issues effectively.
- Collaborated with internal teams to ensure smooth order flow throughout operations.
- Partnered with teams to execute special projects that enhanced operational efficiency.
CEHC Makerspace Intern & Peer Educator
University At Albany - Suny
Albany
02.2024 - 05.2024
- Proficient in operating and troubleshooting various machines, including drones, robots, Cricut products, sewing machines, and soldering equipment.
- Demonstrated effective communication and teaching abilities by instructing guests on equipment usage.
- Conducted hands-on demonstrations during events to enhance participants' understanding of equipment functionality.
- Collaborated with a team to ensure smooth event operations and provide assistance as needed.
- Maintained a high level of knowledge about technological advancements and updates related to the operated equipment.
Center Director
Code Ninjas
Clifton Park
02.2022 - 09.2023
- Managed facility operations, overseeing opening/closing procedures, security protocols, and partner and program relationships; ensured seamless daily operations to uphold customer satisfaction and employee productivity.
- Maintained a safe, secure and healthy environment for all employees and visitors.
- Oversaw recruitment, hiring, training and supervision of staff members.
- Hired and coached staff on all center policies and procedures to effectively handle 30-child roster.
- Orchestrated STEM summer camps for 200+ beginners, teaching Python, JavaScript/CSS, 3D printing and modeling Minecraft Modding and more.
- Developed and deepened relationships with center children and families.
- Resolved customer complaints in an effective manner while maintaining quality standards.
- Collected customer fees, managed refunds, and provided complete sales documentation.
- Created marketing materials such as brochures, flyers and posters promoting activities hosted by the center.
- Prepared staff work schedules and assigned team members to specific duties.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Established policies and procedures related to center operations.
Partner
Stewart's Shops
Slingerlands
06.2018 - 09.2021
Education
Associate of Arts - Computer Science
Hudson Valley Community College
Troy, NYBachelor of Arts - Informatics
University At Albany
AlbanySkills
- Team management of 20 members
- Inventory management
- Time management
- Operations, project and logistics coordination
- Team collaboration
- Problem-solving and customer service
- Multitasking in fast-paced environments
- Programming proficiency in Java, JavaScript, Python, HTML/CSS, and R
- Operating systems knowledge: macOS, Windows OS, Microsoft Office, and Photoshop
- 3D printer operation
- POS and CRM systems experience
Timeline
Operations Specialist
Crane Stationery
05.2024 - Current
CEHC Makerspace Intern & Peer Educator
University At Albany - Suny
02.2024 - 05.2024
Center Director
Code Ninjas
02.2022 - 09.2023
Partner
Stewart's Shops
06.2018 - 09.2021
Associate of Arts - Computer Science
Hudson Valley Community College
Bachelor of Arts - Informatics
University At Albany