Summary
Overview
Work History
Education
Skills
Timeline
Generic

Takiyyah Mahoney

Stockbridge,GA

Summary

Assisted customers in resolving issues through effective communication and problem-solving skills. Supported team members in delivering high-quality service in call center and retail environments. Contributed to logistics operations by ensuring timely and accurate order fulfillment.

Overview

6
6
years of professional experience

Work History

Operations Specialist

Atlanta ga
Atlanta, ga
01.2024 - Current
  • Streamlined logistics workflows, reducing delivery times by optimizing package sorting.
  • Maintained customer shipment tracking and communicated updates on delivery status and damages.
  • Collaborated with cross-functional teams to enhance communication and service quality.

Senior Advisor

KellyConnect Remote
01.2022 - 02.2024
  • Resolved 100+ customer inquiries weekly using screen-sharing and active listening techniques.
  • Investigated billing issues and fraudulent activity, ensuring complete resolution.
  • Mentored junior advisors to promote growth and improve team KPIs.
  • Coordinated technical support appointments and guided customers on product features.

Scheduling Center Agent

Aspen Dental
01.2023 - 01.2024
  • Scheduled patient appointments and verified insurance data with accuracy and attention to detail.
  • Educated patients on services and maintained compliance with healthcare data protocols.
  • Managed high call volumes while ensuring professional and timely responses to provider and patient inquiries.

Cashier

Sam’s Club
01.2020 - 01.2022
  • Processed sales transactions while maintaining cafe cleanliness and food safety protocols.
  • Prepared and packaged food items monitored expiration dates and repackaged displays.
  • Provided prompt , friendly service and helped ensure a positive shipping experience.

Education

Associates -

Georgia State University
Atlanta Ga
05.2024

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College

HS Diploma -

Henry County High School
05.2019

Skills

  • Knowledge of medical and insurance terminology
  • Microsoft Word and Excel proficiency
  • Provider data management and healthcare administration support
  • Workflow optimization and process improvement
  • High customer satisfaction through effective communication and problem-solving
  • Training and mentoring team members to improve service quality
  • Data analysis for operational efficiency

Timeline

Operations Specialist

Atlanta ga
01.2024 - Current

Scheduling Center Agent

Aspen Dental
01.2023 - 01.2024

Senior Advisor

KellyConnect Remote
01.2022 - 02.2024

Cashier

Sam’s Club
01.2020 - 01.2022

Associates -

Georgia State University

Associate of Applied Science - Cybersecurity

Southern Crescent Technical College

HS Diploma -

Henry County High School
Takiyyah Mahoney