Summary
Overview
Work History
Education
Skills
Extra-Curricular Activities
Work Availability
Timeline
BusinessDevelopmentManager

Dave Chen

Operations
Brooklyn,NY

Summary

Organized Operations Support Staff verifies orders and coordinates fulfillment services to support operational efficiency. Fosters collaborative team environment to drive positive customer experiences. Proficient with office machinery and leverages strong multi-tasking skills to meet deadlines by prioritizing assignments.

Overview

5
5
years of professional experience

Work History

Operations Specialist

RiverSpring Health Plans
08.2022 - Current
  • Detailed Managed Long Term Care information to members about their health care benefits
  • Collected, organized and provided data to maintain program status and customer commitments.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Detected errors and initiated or arranged for corrective action, following through with cognizant parties to verify resolution.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Liaised with clients to provide status updates on their accounts and services.

Assistant Store Leader

GameStop
08.2020 - 08.2021
  • Created staff schedules, approved requested time off and updated reports.
  • Managed team workload to reach production targets.
  • Supervised payroll corrections for accuracy and duplications.
  • Served as floating manager-on-duty, MOD, to cover shift shortage.
  • Conducted new-hire trainings two times per year.

Intern

Admerasia
06.2022 - 08.2022
  • Monitored and controlled data upload, checking for successful data import and quality.
  • Identified patterns and trends in large data sets and provided actionable insights.
  • Provided technical support for troubleshooting analytics and reporting issues.
  • Edited Graph Information based on projected AD information
  • Utilized various professional statistical techniques and maintained large databases to collect and analyze data from partners and customers.

Education

Bachelor of Arts - Communication Arts, Writing Concentration

Ramapo College of New Jersey
Mahwah, NJ
12.2022

Skills

  • Quantitative skills
  • Planning and coordination
  • Logistics management
  • Case management
  • Scheduling
  • Operations tracking
  • Reporting and documentation

Extra-Curricular Activities

Above Them All Games, Paterson, NJ, Compiled Social Merchandise and Inventory on multiple online platforms. Established a strong local community interaction. Establishing national networking throughout this small industry. Final Turn Gaming, Clifton, NJ, Managing storefront customer communications while maintaining steady flow of networking within the community.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Operations Specialist

RiverSpring Health Plans
08.2022 - Current

Intern

Admerasia
06.2022 - 08.2022

Assistant Store Leader

GameStop
08.2020 - 08.2021

Bachelor of Arts - Communication Arts, Writing Concentration

Ramapo College of New Jersey

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