Dave Hunter
Carson,CA
Summary
An efficient administrator, driven, motivated, capable, and willing to thrive in multi-cultural work environments. Seeking entry-level opportunity in Human Resources aligned with my professional higher education goals and aspirations.
Overview
7
7
years of professional experience
Work History
Insurance Claims Adjuster
Automobile Club Of Southern California
10.2021 - Current
- Reviewed police reports, medical treatment records, and physical property damage to determine extent of liability.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Negotiated with policyholders and claimants to reach mutually satisfactory resolutions.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
Human Resources Assistant
Robert Half Staffing Agency
07.2021 - 09.2021
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Assisted candidates with application processes by answering questions about application; Initiate background checks, process I-9 forms, and handling drug screening paperwork.
- Created and maintained internal job descriptions and posting.
Member Service Representative
Automobile Club Of Southern California
11.2020 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled complaints with prompt, courteous service to uphold professional reputation.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Liaised with sales and management teams to develop solutions and accomplish shared objectives.
Barista
STARBUCKS COFFEE COMPANY
10.2016 - 11.2020
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained regular and consistent attendance and punctuality.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Tempe, AZ05.2023
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ10.2022
Bachelor of Arts - Africana Studies
California State University - Dominguez Hills
Carson, CA05.2021
Associate of Arts - General Studies
El Camino College
Torrance, CA06.2018
Skills
- Property Claims
- Claims File Documentation
- Critical Thinking
- Interpersonal Relations
- Time Management
- Microsoft Office
- Self-Management
- Active listener
- Communication
- Thrive under pressure
Accomplishments
- Achieved 90% overall customer satisfaction.
- Achieved 93% MPR shop selection.
- Achieved 90% MSI.
Timeline
Insurance Claims Adjuster
Automobile Club Of Southern California
10.2021 - Current
Human Resources Assistant
Robert Half Staffing Agency
07.2021 - 09.2021
Member Service Representative
Automobile Club Of Southern California
11.2020 - 07.2021
Barista
STARBUCKS COFFEE COMPANY
10.2016 - 11.2020
Master of Science - Industrial And Organizational Psychology
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix
Bachelor of Arts - Africana Studies
California State University - Dominguez Hills
Associate of Arts - General Studies
El Camino College