Accomplished and motivated Financial Executive with career history in portfolio management, operations, risk, and market development. Offering exceptional leadership and staff development skills proven to build trust, communicate effectively, and drive results across all organizational levels. Coordinated with boards of directors and C-suite executives to initiate and execute strategic business plans that achieve key objectives. Seeking a COO role where I can leverage my strategic vision, leadership, and operational expertise to drive transformative change.
Overview
30
30
years of professional experience
2
2
Certification
Work History
Senior Vice President, Consumer and Commercial Lending
Navy Federal Credit Union
01.2009 - Current
P&L Executive for two company divisions, overseeing a team of 600+ employees
$38 billion in loans and $1.2 billion in deposits under control, $155 million operating budget
Restored profitability from 0.02% ROA (2009) to 1.71% ROA (current)
Developed and executed strategic plans to drive business growth and profitability
Exceeded goals for 13 straight years
Fostered a culture of excellence in delivering member service and value
#1 ranked nationally by JD Power for Consumer Auto Loan Experience 3 years in a row
#1 ranked nationally by JD Power for Personal Loans since 2019
Managed relationships with external partners, vendors, and stakeholders to ensure successful collaborations.
Led cross-organizational teams to develop enterprise strategy to achieve and exceed key performance indicators (KPIs)
Fostered a culture of continuous improvement, resulting in a 140% increase in operational efficiency
Innovated to drive efficiency and effectiveness; Established a trigger notification program with Equifax and the Senior Enlisted lending program which are unique to the US
Collaborated with the CEO, Board and other C-suite executives to align operations with company goals.
Owner
Horizon Capital Group
01.2006 - 01.2009
Consulted with micro and small cap companies to develop cash management and leveraging strategies to secure financing
Sourced and maintained relationships with 36 specialized lenders
Secured financing and handled equipment delivery logistics in the logging, restaurant, and towing and heavy equipment industries
Developed marketing strategies to drive revenue
Developed company from start up to profitable venture in 18 months
Led the adoption of new technologies to improve efficiency and productivity
Mentored and coached team members to enhance their skills and performance.
Identified new opportunities for growth, expansion, and diversification.
Regional Marketing VP
HSBC
VP Consumer Credit and Operations
Chevy Chase Bank
Commercial and Consumer Lender
Wachovia Bank
Education
Master of Science (MS), Finance - Financial Intermediation and Scorecard Development
Georgia State University
03-1994
Bachelor of Science - Business Administration
UNC-Greensboro
06-1984
Skills
Empathetic Leadership and Strong Team Building
Strategic Planning and Execution
Operational Excellence
Innovation and Creative Problem Solving
Change Management
Credit Administration and Portfolio Management
Financial Analysis and Budgeting
Process Improvement
Communication and Collaboration
Decisive Decision Making and Problem Solving
Certification
CBA Banking School
Wharton School Certificate in Change Management
References
Available upon request
Timeline
Senior Vice President, Consumer and Commercial Lending
Navy Federal Credit Union
01.2009 - Current
Owner
Horizon Capital Group
01.2006 - 01.2009
Regional Marketing VP
HSBC
VP Consumer Credit and Operations
Chevy Chase Bank
Commercial and Consumer Lender
Wachovia Bank
Master of Science (MS), Finance - Financial Intermediation and Scorecard Development