Dave Long
Yuma,AZ
Summary
Multi-tasking Manager well-known for creating positive workplace culture and high-performing teams.
Proactive and meticulous Consulant with over 30 years of experience in Automotive industry. Proficiencies in inventory control, sales, staff training and development. Customer-oriented team player with expertise generating optimal satisfaction levels and profits.
Overview
33
33
years of professional experience
Work History
Regional Field Manager
MSX International Inc.
12.2014 - Current
- Facilitated field operations through supervision and direction of field personnel.
- Collaborated with multiple departments ,and assigned manufacture personnel to meet operational deadlines.
- Tracked key performance indicators and enforced quality control measures.
- Communicated best practices among on-site and external personnel to align efforts and goals.
- Monitored personnel performance to identify opportunities for improvement and develop solutions to productivity issues.
- Coordinated and scheduled field personnel to cover operations throughout assigned regional area.
- Build product processes & training material for assigned manufacture ,and dealers.
- Support any manufactures events
- Offer any additional consulting to assigned dealers ,and manufacture staff. (Sales,Fixed ops,CSI)
Fixed Operations Director/Customer Relations Manager
Alexander Toyota
01.2012 - 12.2014
- Cultivated strong internal, customer and manufacturer relationships.
- Supervised mechanics, service advisors and BDC personnel.
- Provided staff training, coaching and mentoring to effectively implement best practices and new policies or programs.
- Negotiated vendors contracts and delivery schedules.
- Boosted staff loyalty and reduced turnover with introduction of innovative programs.
- Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency. Increasing stores growth profit levels.
- Provided exceptional customer service to customers, increasing customer loyalty. Achieved Service & Parts Excellence award. Achieved Customer Service Award.
Service Manager
Tucson Chrysler Jeep
01.2009 - 12.2012
- Maintained effective customer service by responding to service requests quickly to increase overall sales.
- Followed up with customers after services to verify satisfaction. Increasing customer CSI levels.
- Hired and trained personnel to improve efficiency of department and cultivate productive work atmosphere.
- Performed all internal aspects of running a dealership service dept.
Parts and Service Director
Desert Kia /Budget Resales
05.2006 - 01.2009
- Rotated merchandise & responsible for all reconditioning of vehicles to supply 3 sales locations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective action. Elevating customer relations and retention.
- Established team priorities, maintained schedules and monitored performance of all 3 area's of fixed operations.
- Identified and diminished performance gaps by coaching and supervising subordinates.
Manager/Owner/Operator
Arizona Car Care
01.2004 - 05.2006
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Developed and maintained relationships with customers and marketing to grow business and build retention.
- Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
- Performed all aspects of running a service facility. Focusing on Maintenance repair and tire sales.
Service Manager/Advisor
Precision Toyota Of Tucson
01.1998 - 01.2004
- Met with customers to discuss service needs and offer available solutions, while holding high levels of CSI scores.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Efficiently assisted service workers with problematic transactions to maintain customer satisfaction and quickly rectify issues.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
Service Technician/Service Advisor/Service Manager
Jim Click/Holmes Tuttle Inc.
05.1991 - 01.1998
- Managed and contributed technical oversight to assist team in opening one of Ford's first Auto Care facilities (Quick Lane)(Holmes Tuttle)(Pilot)
- Ran all aspects as a working Manager of the Ford AutoCare facility.
- Performed all aspects of a Service Advisor at 2 locations for Jim Click Group
- Performed vehicle repairs as a service technician and received Ford Certifications as a Master Specialist in Electrical,Brakes & Hvac systems.
- Started in business as a (Quick Lane) lube and oil technician.
Education
Ford Master Specialist, Toyota U & KIa U - Brakes,Electrical,HVAC / Customer Relations Etc.
Ford, Toyota, Kia Manufacture Technical Schools
Multiple Locations 05.1997
High School Diploma -
Mountain View High School
Marana, AZ05.1991
Skills
- Regional Accounts
- Strategic Decision-Making
- Consumer Marketing
- Facilities Operations
- Human Resources
- Training and Process Building material
- Parts & Service Operation
- CSI improvement
- Used Car Sales & Reconditioning
- Managing personnel
- Administration and Reporting
Accomplishments
Toyota's Presidents club award
Toyota's Service Excellence award
Toyota's Customer Excellence award
Toyota's Pinnacle award
Timeline
Regional Field Manager
MSX International Inc.
12.2014 - Current
Fixed Operations Director/Customer Relations Manager
Alexander Toyota
01.2012 - 12.2014
Service Manager
Tucson Chrysler Jeep
01.2009 - 12.2012
Parts and Service Director
Desert Kia /Budget Resales
05.2006 - 01.2009
Manager/Owner/Operator
Arizona Car Care
01.2004 - 05.2006
Service Manager/Advisor
Precision Toyota Of Tucson
01.1998 - 01.2004
Service Technician/Service Advisor/Service Manager
Jim Click/Holmes Tuttle Inc.
05.1991 - 01.1998
Ford Master Specialist, Toyota U & KIa U - Brakes,Electrical,HVAC / Customer Relations Etc.
Ford, Toyota, Kia Manufacture Technical Schools
High School Diploma -
Mountain View High School
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