Dave Salter
San Diego,CA
Summary
Hardworking Full Service Shopper bringing expert shopping and time management abilities. Delights customers by locating desired items quickly and consistently meeting delivery schedules. Recognized for excellent service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Freelance Shopper
Instacart
05.2021 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Demonstrated speed and accuracy in order item selection.
Bar Manager
Mangos Mountain Grill
01.2020 - 04.2021
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Crafted special drink and cocktail menu items for seasonal offerings.
Professional Guide
NOVA Guides
01.2014 - 08.2020
- Led groups of 25 guests on snowmobiling, ATV, and Jeep tours across the Colorado Rockies; provided interesting information about area, delivered outstanding customer service, maintained high levels of guest safety, and operated snowmobiles, ATVs, Jeeps, and large capacity vans
- Conducted safety orientations before each tour, covering proper use of recreational vehicles and equipment, ensured correct application of all safety gear including helmets, gloves, and boots, and reviewed planned trails with landmarks and dangers; reviewed and collected signed consent forms and answered any additional safety questions
- Inspected and prepared all equipment before each tour, checking for gas and oil levels, integrity of track and skis, and performance of engine and breaks; assembled and packed battery charger, extra water, first aid kit, and tow ropes in case of emergency
- Worked directly with guests with little to no previous experience, providing hands-on training, additional assistance, and comfort and reassurance; ensured all guests had an enjoyable and safe experience
- Maintained high-levels of customer service through friendly demeanor, knowledge of area, thorough safety, and providing unique experiences; improved customer satisfaction which led to increased ridership and repeat guests season after season.
Server
Larkspur Restaurant
01.2012 - 01.2014
- Served upwards of 40 tables per shift at high-end, farm to table restaurant; developed thorough knowledge of menu, spirits, and wine pairings, communicated menu highlights and daily specials to guests, utilized interpersonal skills to build rapport with a diverse range of customers, and successfully multitasked while remaining professional and courteous in a fast-paced environment
- Quickly and accurately resolved guest issues related to food preparation, speed, and experience, worked with back of house and management staff to improve service.
Education
Associate of Arts -
Mira Costa College
Cardiff, CASkills
- Customer Service
- Guest Relations
- Group and One on One Training
- Safety Training
- Heavy Equipment Operation
- Problem Resolution
- Equipment Maintenance and Repair
- Oral and Written Communication
Certification
- Basic Plus CPR Certified
- AED Certified
- First Aid Certified
Timeline
Freelance Shopper
Instacart
05.2021 - Current
Bar Manager
Mangos Mountain Grill
01.2020 - 04.2021
Professional Guide
NOVA Guides
01.2014 - 08.2020
Server
Larkspur Restaurant
01.2012 - 01.2014
Associate of Arts -
Mira Costa College