Dave Taylor
Account Manager
Denver,CO
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Account Manager
NTVB
05.2015 - Current
- Educated clients on new products or services to increase customer engagement with brand.
- Developed customized account plans for clients to help them achieve their business goals.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Recorded accurate and efficient records in customer database.
- Reviewed and mitigated discrepancies to increase sales, reduce costs and streamline processes.
- Maintained current knowledge of evolving changes in marketplace.
- Built relationships with customers and community to promote long term business growth.
- Manage three cable operators while achieving quarterly goals
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Advanced Sales/Retention
Wide Open West
01.2009 - 01.2015
- Helped launch a new Ecommerce department within the call center
- Highest Revenue Earner in sales in 2013
- Designated as a mentor for other sales agents
- Consistent top achiever in sales
- Performed jobs in various departments of the call center.
Manager/Owner
Dtayls Inc. /Keva Juice
01.2004 - 01.2009
- Co-founded the company
- Ran everyday operations as a small business owner
- Doubled store revenue in span of three years
- Operated all promotions to bring in new business.
Education
BS - Finance
University of Colorado in Colorado Springs
Colorado Springs, CO 01.2010 - 05.2014
Skills
Creativity
Problem Solving
Leadership
Team Collaboration
Forecasting abilities
Team Training
Campaign execution
Analytical Thinking
Client Relationship Building
Efficient in multiple computer programs, such as Excel and PowerPoint
Skilled oral speaker and trainer
Customer training
Timeline
Account Manager
NTVB
05.2015 - Current
BS - Finance
University of Colorado in Colorado Springs
01.2010 - 05.2014
Advanced Sales/Retention
Wide Open West
01.2009 - 01.2015
Manager/Owner
Dtayls Inc. /Keva Juice
01.2004 - 01.2009