Jennifer Thomas
Dawsonville,GA
Summary
Highly qualified and experienced account manager with strong work ethic and excellent communication skills seeking to obtain an employment opportunity that offers growth, customer-facing responsibilities, and alignment with business objectives. I am a dependable, goal-orientated individual with the tenacity to be a valuable asset to any company.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Nationwide Rentals LLC
05.2020 - 08.2024
- Promoted to Account Manager responsible for overseeing all daily operations of a $3+ million annual revenue, 1000+ customer base financing and collections business
- Manage all customer communication and customer interfacing, maximizing revenue, while ensuring customer satisfaction and decreasing delinquency
- Customer-facing duties include: customer education and compliance with rental purchase agreements, monitoring payment activity and reviewing accuracy of payoff figures, and negotiating with defaulters and repossessing buildings
- Assist in business development strategy, planning, and execution
- Operate business systems and software, collecting and analyzing data to identify trends and sales opportunities
- Manage social media marketing and content development.
Store Associate - Part Time
Nike
01.2023 - 05.2024
- Demonstrated knowledge of product and services
- Delivered excellent customer service
- Assisted and communicated with the team in all daily operations of the store.
Accounts Receivable Manager
Nationwide Rentals LLC
01.2015 - 05.2020
- Collected payments for 1000+ customers to reduce outstanding payments and increase cash flow
- Operated Bank lockbox and Rent To Own software
- Managed defaulters to collect or repossess buildings
- Ran reports and utilized spread sheets daily for business analysis.
Education
Master of Arts - Psychology
Union College
01.2015
Bachelor of Science - Psychology
Union College
01.2013
Skills
- Account Management
- Customer Service
- Accounts Receivable Management
- Payment Negotiation
- Business Development
- Business Operations
- Microsoft Office
- Communication - Written and Verbal
- Logical and Analytical Thinking
- Creativity
- Reliability
- Organization
Interests
- Health and Fitness
- Dogs
- Music and Sports
- Boating
- Traveling
Certification
- Certified Life Coach, Health Coach Institute - 2022
- Certified Health Coach, Health Coach Institute - 2022
References
Available Upon Request
Timeline
Store Associate - Part Time
Nike
01.2023 - 05.2024
Account Manager
Nationwide Rentals LLC
05.2020 - 08.2024
Accounts Receivable Manager
Nationwide Rentals LLC
01.2015 - 05.2020
Master of Arts - Psychology
Union College
Bachelor of Science - Psychology
Union College