Dave Thomas
Summary
Dynamic Owner/Operator at Thomas&Thomas Trucking with a proven track record in strategic planning and client relationship management. Enhanced customer satisfaction through exceptional service and effective communication, while improving operational efficiency. Skilled in staff training and DOT compliance, fostering a culture of teamwork and safety to drive business success.
Overview
15
15
years of professional experience
Work History
Owner/Operator
Thomas&thomas Trucking
01.2011 - Current
- Evaluated company performance against objectives, adjusting strategies as needed to achieve desired results.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Managed day-to-day business operations.
- Developed business plan, processes and procedures to provide superior Product or Service to customers.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Trained and motivated employees to perform daily business functions.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Facilitated open communication channels among staff members, promoting teamwork for enhanced performance.
- Improved safety standards by regularly reviewing protocols and implementing necessary updates.
- Consulted with customers to assess needs and propose optimal solutions.
Education
High School Diploma - Transport
Hollywood High
Hollywood, CASkills
- Sales negotiation
- Client relationship management
- Operations management
- Staff training and development
- DOT compliance
- Documentation and reporting
- Strategic planning
- Inventory management
- Financial analysis
- Payroll processing
- Risk management
- Operations oversight
- Recruiting and hiring
- Relationship management
- Hiring
- Negotiation
- Operational reporting
Timeline
Owner/Operator
Thomas&thomas Trucking
01.2011 - Current
High School Diploma - Transport
Hollywood High