Dave Tulien
Palm Bay,United States
Summary
My name's Dave Tulien I’m a licensed Pharmacy Technician with the ability to interact and effectively communicate with people from diverse backgrounds. Thorough knowledge of dispensing medicine and filling prescriptions. skills, and I've got 5 years of customer service jobs ranging from sales associate at Home Depot and MetroPCS to certified automotive technician. I'm also well versed with computers I've built several computers over the years ranging from workstations to gaming PCs, I'm familiar with multiple operating systems such as Windows, Linux, MacOS, Chrome OS, I've some coding experience mainly for persona
Overview
6
6
years of professional experience
Work History
Customer Service
MCI
11.2023 - Current
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Developed lasting relationships with customers, which helped to bring in additional business opportunities.
- Updated customer service database with new information, address changes and contact details.
- Collaborated with customer service department to discuss new ways to alleviate service issues and computer errors.
Pharmacy Technician
Walmart
09.2022 - 11.2023
- Assist pharmacist in the provision of pharmaceutical care and enter data such as patient name, prescribed medication, and cost in order to maintain pharmacy files, charge system and inventory
- Maintained established procedures concerning quality assurance, security of controlled substances and the disposal of hazardous waste drugs
- Customer service
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
Sales Associate
MetroPCS
11.2020 - 12.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
The Home Depot
04.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Automotive Technician Apprentice
MBTA
01.2018 - 03.2019
- Raised vehicle on hydraulic jack or hoist to gain access to mechanical units bolted to underside of vehicle.
- Replaced gaskets, flushed coolant and performed tune-ups as part of minor vehicle maintenance.
- Conducted road tests on vehicles per to verify safe operating order of vehicle.
- Inspected cars to diagnose problems and perform repairs.
- Maintained spare parts inventory and ordered more parts to sustain spare parts stock.
- Streamlined workflow in the repair shop through effective communication and collaboration with fellow technicians.
Education
No Degree - Information Technology
Coursera
Technical Support Fundamentals06.2024
High School Diploma -
Cambridge Rindge And Latin
Cambridge, MA07.2019
Skills
- Technical Support
- Information Technology
- Retail Sales
- Teamwork
- Invoicing
- Cash
- Management
- Insurance Billing
- Problem Solving
- Team Building
- Customer Service
- Data Entry
- Research
Timeline
Customer Service
MCI
11.2023 - Current
Pharmacy Technician
Walmart
09.2022 - 11.2023
Sales Associate
MetroPCS
11.2020 - 12.2021
Sales Associate
The Home Depot
04.2019 - 10.2020
Automotive Technician Apprentice
MBTA
01.2018 - 03.2019
No Degree - Information Technology
Coursera
High School Diploma -
Cambridge Rindge And Latin