Joseph Glascox
North Ridgeville,Ohio
Summary
Resourceful Customer Services Officer known for high productivity and efficient task completion. Excel in conflict resolution, customer relationship management, and communication skills. Utilize active listening, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to leveraging time management and adaptability to meet tight deadlines and unexpected challenges. I have investigated hundreds of motor vehicle crashes with over 30 fatal motor vehicle crashes. Several felony level crashes with high profile implications. Skilled in investigative techniques and case building and prosecution with local and state jurisdictions. I have also been present and testified as an investigator in multiple Civil Litigation Hearings.
Overview
37
37
years of professional experience
1
1
Certification
Work History
Customer Service
Cabela's Outdoor Adventures
Avon, OH
09.2023 - Current
- Answered customer inquiries over the phone and through email.
- Monitored customer feedback to identify areas of improvement in services or products offered by the company.
- Implemented new processes to improve customer service efficiency.
- Developed strategies to increase customer satisfaction levels and loyalty.
- Handled cash transactions accurately according to established policies and procedures.
- Tracked inventory levels on a daily basis and restocked shelves as needed.
- Generated reports on customer complaints and issues for management review.
- Ensured all customer service standards are met at all times.
Instructor
Lorain County Community College
Elyria, OH
03.2018 - Current
- Provided individualized instruction to students to improve their academic performance.
- Assessed student progress through tests and quizzes in order to evaluate understanding of course material.
- Conducted lectures, demonstrations and group activities in order to enhance learning experience.
- Encouraged students' critical thinking skills by facilitating classroom discussions.
- Collaborated with other instructors on curriculum development projects and interdisciplinary initiatives.
- Utilized multimedia technologies such as audio-visual equipment, computers or video projectors when teaching classes.
- Employed variety of teaching styles to respond to needs of diverse learners.
- Observed and evaluated student performance and development and provided appropriate feedback on work.
State Trooper
State of Ohio-Department of Public Safety
Columbus, O
06.1999 - 10.2022
- Investigated accidents and crime scenes to collect evidence and interview witnesses.
- Patrolled assigned areas to enforce State laws and regulations.
- Responded to calls for service from citizens regarding potential criminal activity or other emergencies.
- Educated the public on traffic safety laws and regulations through presentations in schools and community organizations.
- Analyzed data such as vehicle registration information, license plate numbers, driver's licenses. to identify suspects or vehicles of interest.
- Coordinated with other law enforcement agencies in pursuit of criminals or fugitives across jurisdictional boundaries.
- Testified in court proceedings as an expert witness on matters related to investigations or patrol activities performed by a State Trooper.
- Inspected commercial vehicles for compliance with state regulations governing size, weight, hazardous materials transport.
- Operated specialized equipment such as radar guns, breathalyzers, video cameras. during patrols or investigations.
- Participated in active shooter training exercises to prepare for high-risk scenarios involving firearms or explosives.
- Developed relationships with members of the community through proactive outreach efforts such as attending local events or visiting businesses regularly while on duty.
- Investigated vehicular or roadway-related accidents, assisting persons involved and coordinating response.
- Gathered evidence from crime scenes including photographs, fingerprints, and physical samples.
- Liaised with law enforcement agencies to investigate and solve crimes.
- Testified under oath in administrative hearings and criminal court cases.
- Trained and mentored field investigators and worked with team lead to identify skills, problem areas, and opportunities for staff development and improvement.
- Eliminated process discrepancies by accurately investigating organized crime, homicide, fraud and other major crime cases while preparing, submitting, and aiding district attorney prosecution cases.
E5 Sergeant
United States Navy, Boatswain's Mate
Little Creek , VA
10.1987 - 02.1999
- Provided guidance on tactical operations and battle drills.
- Performed administrative duties such as maintaining records, preparing reports, monitoring leave requests.
- Developed plans for future operations based on current situation analysis.
- Coordinated logistical support for assigned units including supplies, transportation and maintenance services.
- Analyzed intelligence data to develop strategies to counter enemy forces.
- Assisted in the preparation of operational orders for deployment into hostile environments.
- Interpreted policy directives issued by higher headquarters ensuring proper implementation at unit level.
- Facilitated communication between subordinate elements and higher headquarters providing timely updates on progress towards mission objectives.
- Trained, coached and mentored military units to improve readiness and training.
- Engaged targets in low-light conditions by properly using night vision equipment.
Education
GED -
Tallulah High School
Ohio05-1983
Skills
- Issue Escalation
- Customer Relationship Management
- Employee Performance Management
- Troubleshooting
- Technical Support
- Public Speaking
- Technical Investigative Skills
- Interview and Interrogations
- Report Writing
- Diagraming
- Court Testimony
Affiliations
- Spend time with family riding and showing horses
- Teaching shooting skills
- Hiking and boating
Accomplishments
- Multiple Military personal and unit award and medals including 3 Navy Achievement Medals, Navy Commendation Medal with Combat V device, Combat Action Ribbon, Joint Meritorious Service Medal, and others
- Two Letters of commendation from the Ohio State Highway Patrol, One for Heroism and the second for exceptional investigative skills from a high profile double homicide case. Initiated by the Lorain County Prosecutor
Certification
- Ohio Peace Officer Training Academy Instructor Certificate. (current)
- Ohio State Trooper Certification
References
References available upon request.
Timeline
Customer Service
Cabela's Outdoor Adventures
09.2023 - Current
Instructor
Lorain County Community College
03.2018 - Current
State Trooper
State of Ohio-Department of Public Safety
06.1999 - 10.2022
E5 Sergeant
United States Navy, Boatswain's Mate
10.1987 - 02.1999
GED -
Tallulah High School
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