Dave VeraCruz
Pawtucket
Summary
Professional automotive sales expert with strong record of driving sales and customer satisfaction. Skilled in negotiation, client relationship management, and closing deals. Highly collaborative team player focused on results, adaptable to changing market conditions, and consistently reliable. Strong communication, problem-solving, and customer service skills.
Overview
11
11
years of professional experience
Work History
Automotive Sales Professional
Tasca Chrysler Dodge Jeep
03.2018 - Current
- Developed strong customer relationships through effective communication and product knowledge.
- Demonstrated expertise in vehicle features, providing tailored recommendations to meet customer needs.
- Utilized CRM software to track leads, manage follow-ups, and enhance sales strategies.
- Collaborated with finance team to streamline purchase processes and improve customer satisfaction.
- Trained new sales associates on product offerings and dealership procedures for improved performance.
- Assisted clients in selecting appropriate vehicle options by identifying their unique needs and preferences.
Automotive Service Advisor
Greico Automotive Group
09.2017 - 08.2018
- Managed customer inquiries and provided timely service updates to enhance client satisfaction.
- Coordinated service appointments and ensured accurate documentation of vehicle history and services performed.
- Advised clients on maintenance schedules, improving vehicle performance and longevity.
- Assisted technicians in diagnosing issues, ensuring efficient workflow and timely repairs.
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
Automotive Sales Professional
Greico Auto Group
03.2014 - 09.2017
- Developed strong customer relationships through effective communication and product knowledge.
- Conducted thorough vehicle demonstrations, highlighting features and benefits to potential buyers.
- Trained new sales staff on best practices and dealership policies to ensure consistent performance.
Education
High School Diploma -
East Providence
East Providence, RISkills
- Strong negotiation skills
- Results-driven target setting
- Consistent professional demeanor
- Product knowledge expertise
- CRM software usage
- Deal structuring
- Vehicle appraisal
- Client support
- Relationship building
- Customer relationship management
Languages
Portuguese
Native or Bilingual
Interests
- I like working with my hands and fixing things
- Auto Repair/Restoration
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Artificial Intelligence (AI) and Machine Learning
- Blockchain Technology and Cryptocurrency
- Building and Customizing cars, bikes and boats
- Designing work spaces and garage setups
Timeline
Automotive Sales Professional
Tasca Chrysler Dodge Jeep
03.2018 - Current
Automotive Service Advisor
Greico Automotive Group
09.2017 - 08.2018
Automotive Sales Professional
Greico Auto Group
03.2014 - 09.2017
High School Diploma -
East Providence
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