Conduct in-depth market research to discern emerging trends, analyze competitor products, and comprehend customer needs. Provide strategic insights crucial for meticulous product roadmap planning.
Play a pivotal role in overseeing a diverse portfolio of vendors, ensuring seamless coordination for the timely delivery of products.
Forge close collaborations with purchasing teams to orchestrate the efficient management of stock inventory. Optimize stock levels with precision, aligning them to customer demand and strategically minimizing excess inventory.
Implement data-driven approaches to forecast demand, working in tandem with the purchasing team to uphold optimal stock levels. This guarantees the punctual availability of products in response to market demands.
Cultivate internal marketing content aimed at enhancing awareness of new products, promotions, and stocking levels. This proactive approach contributes to a dynamic and informed market presence.
Solutions Associate
TD Synnex
05.2021 - 12.2023
Acted as an expert resource for information and guidance on component products.
Facilitated customer growth through solid and effective working relationships.
Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
Reviewed sales, customer concerns, and new opportunities to drive business strategy at weekly planning sessions.
Exceeded sales targets by employing strategic selling techniques and building long-lasting relationships with clients.
Test Technician
PDS Technical Services
05.2020 - 05.2021
Conducted tests on electronic components, products, assemblies and systems to determine functional performance.
Provided recommendations for improvements in assembly or testing procedures.
Performed mechanical troubleshooting to identify reliability issues with material.
Communicated product failures and testing problems with engineer department.
Collaborate with Team to meet monthly expectations.
Server
California Pizza Kitchen
01.2018 - 03.2020
Created orders, documented special requests and followed up with kitchen personnel to foster top-quality service and minimize complaints.
Top-perform in seasonal upselling competitions.
Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.
Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.
Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
Life Insurance Agent
American Income Life
04.2017 - 06.2018
Maintained high standards of customer service by building relationships with clients.
Analyzed customers' financial situations to recommend appropriate life insurance policies.
Attended continuing education courses and workshops to gain additional insurance industry knowledge.
Increased sales of life insurance products through tactical customer outreach.
Analyzed feedback to identify areas for improvement and enhance customer experiences.
Server
THAI THANI / OISHI SUSHI RESTAURANT
02.2015 - 01.2016
Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Excellent skills and knowledge in maintaining cleanliness requirements and personal hygiene standards
Able to learn two different menus and alternate between two different restaurants.
Oversaw daily operations of service team, delegated tasks, and trained new staff.
Receptionist/Manager
JANET MITTENDORF'S DAY SPA
08.2008 - 04.2015
Ordered, organized, and restocked inventory when necessary.
Answered clientele inquiries and resolve issues promptly.
Increase sales by 35% within the first month.
Updated & created Social Media Platform for spa.
Created online advertisements that brought in new and returning customers.
Created a new website for the spa to stay current with promotional sales and added online booking features.
Updated & upgraded payment system to a more cost-effective system that benefits the spa and customers.