Dave Louis Tumanda
Bladensburg,MD
Summary
Dynamic professional with a proven track record at VXI Global Holdings, excelling in customer service and communication. Demonstrated adaptability and time management skills, leading to improved customer satisfaction ratings. Adept at resolving inquiries and enhancing service processes, contributing to a streamlined customer experience and repeat business.
Overview
4
4
years of professional experience
Work History
Real Estate Transaction Coordinator
Heather Skinner
Charlotte North Carolina, USA
01.2021 - 09.2022
- Provided administrative support to real estate agents, including scheduling showings and preparing documents
- Provided administrative support to the real estate team, resulting in reduction in paperwork
Customer Service Representative
VXI Global Holdings
Davao City, Philippines
08.2019 - 07.2020
- Handled high-volume of customer inquiries in a professional and timely manner, resulting in an increase in customer satisfaction ratings
- Collaborated with cross-functional teams to develop and implement new processes, resulting in improved efficiency and a streamlined customer service experience.
- Provided exceptional customer support by promptly resolving inquiries and issues, ensuring high customer satisfaction rates and repeat business
Customer Service Sales Representative
Sutherland Global Services
Davao Ctiy, Philippines
06.2018 - 08.2019
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Determined customer needs and interests to recommend product or service to customers.
Education
Bachelor of Arts - Political Science
University of Mindanao
Davao CityHigh School Diploma -
Maryknoll School of Lambajon
Davao CitySkills
- Communication Skills
- Computer Skills
- Customer Service
- Adaptability
- Time Management
Timeline
Real Estate Transaction Coordinator
Heather Skinner
01.2021 - 09.2022
Customer Service Representative
VXI Global Holdings
08.2019 - 07.2020
Customer Service Sales Representative
Sutherland Global Services
06.2018 - 08.2019
Bachelor of Arts - Political Science
University of Mindanao
High School Diploma -
Maryknoll School of Lambajon
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