Daven Hill
Riviera Beach,FL
Summary
Dynamic assistant department manager skilled in customer service, employee training, and team collaboration. Committed to enhancing customer experiences and optimizing store operations to drive sales and service excellence.
Overview
3
3
years of professional experience
Work History
Assistant Department Manager
Urban Outfitters, Inc.
Palm Beach Gardens, Florida
08.2025 - Current
- Coordinated daily operations to maintain store functionality.
- Collaborated with team members on merchandising and product placement strategies.
- Resolved customer inquiries and issues to improve shopping experience.
- Maintained inventory accuracy through regular stock checks and updates.
- Trained new staff on store policies and procedures for consistent service.
- Monitored sales floor activities to uphold store standards and cleanliness.
- Participated in team meetings to discuss strategies for improved performance.
Sales Associate
Luxottica
Palm Beach Gardens, Florida
08.2024 - 08.2025
- Guided customers in selecting eyewear that complemented their style and preferences, enhancing their shopping experience.
- Kept updated on current fashion trends and product lines to inform and influence sales strategies.
- Processed customer transactions accurately using point-of-sale systems.
- Delivered exceptional customer service by promptly addressing inquiries and resolving concerns, fostering customer loyalty.
Sales Associate
Express Clothing
Palm Beach Gardens, Florida
01.2023 - 08.2023
- Guided customers in finding specific products, addressing questions, and providing tailored product advice.
- Guided customers in selecting products based on their sizing and styling preferences.
- Resolved customer complaints professionally, ensuring satisfaction and fostering positive relationships.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Responded to incoming calls, delivering information on store offerings, products, and services.
Education
Associate of Arts - Cyber Security
Palm Beach State College
Lake Worth, FL05-2028
Skills
- Inventory management
- Operational planning
- Sales strategies
- Customer service
- Team collaboration
- Staff development
- Network troubleshooting
Timeline
Assistant Department Manager
Urban Outfitters, Inc.
08.2025 - Current
Sales Associate
Luxottica
08.2024 - 08.2025
Sales Associate
Express Clothing
01.2023 - 08.2023
Associate of Arts - Cyber Security
Palm Beach State College