Davey Soto II
Randolph
Summary
Dynamic professional with experience at Morris County Communications as a 911 dispatcher, adept at high-pressure decision-making and ensuring public safety. Proficient in data management and analysis, leveraging skills in PostgresSQL and systems analysis to drive efficiency and improve service outcomes. Strong communicator with a proven track record in client relations.
Overview
2
2
years of professional experience
Work History
Dispatcher
Morris County Communications
Parsippany
09.2025 - Current
- Triaged high-volume emergency and non-emergency calls, dispatched police, fire, and EMS, and provided pre-arrival instructions using radio and computer-aided dispatch systems to ensure timely and effective response.
- Coordinated emergency response communications for various incidents in the community.
- Monitored radio and telephone communications to ensure efficient dispatching of services.
- Assisted emergency personnel by providing critical information during high-pressure situations.
Customer Service Agent
Public Partnerships LLC (PPL)
Latham
03.2025 - 08.2025
- Oversaw diverse responsibilities as a customer service agent, which included client inquiry management, facilitating enrollment procedures, providing expert support for self-directed care programs, and resolving participant service issues.
- Assisted clients with inquiries via phone and email communication.
- Provided detailed information about programs and services offered.
- Documented customer interactions using internal software systems.
Data Analyst I
Consolidated Chassis Management (CCM)
Rockaway
06.2024 - 01.2025
- Oversaw data management and cleansing in multiple regions, analyzed patterns within the data, and developed criteria to automate queries based on discovered trends.
- Analyzed data trends to support operational efficiency for chassis management.
- Created detailed reports using Excel to summarize key performance indicators.
- Collaborated with cross-functional teams to gather data requirements and insights.
Education
Bachelor of Science (B.S.) - Management Information Systems
Rutgers University
Newark, NJ05-2023
Associate's Degree - Business Administration
County College of Morris
Randolph, NJ05-2020
Skills
- CMS
- PostgreSQL
- Bigquery
- Orange
- Windows
- MacOS
- Database Management
- Data Warehousing
- Data Mining
- Systems Analysis
- Design
- Creating Websites
- Management Skills
Timeline
Dispatcher
Morris County Communications
09.2025 - Current
Customer Service Agent
Public Partnerships LLC (PPL)
03.2025 - 08.2025
Data Analyst I
Consolidated Chassis Management (CCM)
06.2024 - 01.2025
Bachelor of Science (B.S.) - Management Information Systems
Rutgers University
Associate's Degree - Business Administration
County College of Morris