DaveyJean Kaupe-Moniz
Kapolei,HI
Summary
Experience and highly-driven in financial services, focusing on core skills like financial analysis, customer service, transaction handling. Capable of delivering precise and reliable service to enhance customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Teller
Aloha Pacific Federal Credit Union
09.2025 - 12.2025
- Processed customer transactions accurately and efficiently using integrated banking software.
- Assisted members with account inquiries, providing exceptional customer service and support.
- Maintained cash drawer accuracy through diligent balancing and reconciliation practices.
- Executed routine operational tasks, ensuring compliance with credit union policies and procedures.
Operation Support
Kano Trucking
05.2025 - 08.2025
- Process paperwork for freight to be delivered and provided support for customers.
- Sending out invoices after products were delivered to destination
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
Member Service Representative 1
Hawaii USA Federal Credit Union
01.2024 - 04.2025
- Assisted members with account inquiries and transactions, ensuring high-quality service delivery.
- Educated members on credit union products and services, enhancing customer knowledge and satisfaction.
- Resolved member issues promptly, demonstrating strong problem-solving skills and commitment to service excellence.
Member Service Representative
Hawaii Federal Credit Union
04.2023 - 10.2023
- Enhanced customer satisfaction by promptly resolving inquiries and issues.
- Facilitated account management for members, addressing updates and transaction inquiries.
- Informed members about product offerings to improve overall user experience.
- Efficiently processed membership applications and renewals for timely service delivery.
Education
High School Diploma -
Kahuku High & Intermediate School
Kahuku, Hi 05-2014
Skills
- Exceptional customer service
- Strong work ethic
- Professionalism and courtesy
- Excellent time management skills
- Cash handling and management
- Transaction processing accuracy
- Cash counting & Cash handling
- Compliance, banking laws, and regulations
- Financial record keeping
- Financial services
- Customer relationship building
- Rapid 10-key data entry
- Financial software
- Sales and Cross-selling
- Fraud detection
Timeline
Teller
Aloha Pacific Federal Credit Union
09.2025 - 12.2025
Operation Support
Kano Trucking
05.2025 - 08.2025
Member Service Representative 1
Hawaii USA Federal Credit Union
01.2024 - 04.2025
Member Service Representative
Hawaii Federal Credit Union
04.2023 - 10.2023
High School Diploma -
Kahuku High & Intermediate School