Davi Dillon
Avondale,AZ
Summary
Dependable and motivated professional with extensive experience in providing direct support to individuals with diverse needs. building strong relationships and delivering compassionate care. Skilled in communication, problem-solving, teamwork, and technology, with experience improving systems and supporting organizational goals. Eager to learn, take on new challenges, and contribute to positive team outcomes.
Overview
1
1
Certification
8
8
years of professional experience
Work History
Direct Support Professional Caregiver
Arion Care Solutions
3200 N. Dobson Rd. Suite F-2 Chandler, AZ 85224
04.2026 - Current
- Assisted children and adults with developmental or physical disabilities in daily living activities
- Provided compassionate in-home care and emotional support to clients and families
- Helped clients improve communication, social, and independent living skills
- Maintained a safe, clean, and supportive environment
- Documented client progress and followed individualized care plans
- Assisted with meal preparation, hygiene, medication reminders, and transportation
- Worked closely with supervisors, therapists, and family members to support client goals
- Ensured a safe and comfortable living environment for clients through regular housekeeping tasks and proactive maintenance reporting.
- Monitored client vital signs, administered medications, and tracked behaviors to keep the healthcare supervisor well-informed.
- Established trust-based relationships with clients by consistently demonstrating respect, empathy, reliability, and genuine concern for their well-being.
Remote Customer Service Representative
Albertson's Safeway Inc
Phoenix, AZ
03.2022 - 02.2025
- Able to stay positive and measured when faced with challenges, systematic in your work to keep clients happy, and eager to learn.
- Managed high-volume environment with published SLA and CSAT targets.
- Implemented process improvements that reduced average response time for customer inquiries.
- Provide accurate, valid and complete information by using the right methods/tools
- Follow communication procedures, guidelines and policies
- Keep records of customer interactions, process customer accounts and file documents
- Ability to balance inbound chats, scheduled calls, and email inquiries while managing and prioritizing multiple high-priority resolutions effectively.
Customer Engagement
UniGroup INC
St. Louis, Missouri
08.2018 - 12.2021
- Handled a high call volume.
- Experience with Intercom, Slack, Notion, and Google Suite.
- Resolving customer issues effectively to ensure a seamless experience.
- Customer-centric approach and experience with CRM software.
- Collaborated with the merchandising team for successful promotions, resulting in increased customer engagement.
- Encouraged participation in store loyalty programs, enhancing customer engagement.
Education
Associate of Science - Science Education
Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ05-2028
High School Diploma - General Studies
Agua Fria High School
01-2017
Skills
- Patient Care
- Caregiving
- Communication
- Behavior Support
- Documentation
- CPR/First Aid
- Special Needs Support
- Home Care
- Compassionate Care
- Problem Solving
- POS (Point-of-Sale) systems
- Ticketing systems
- Call center software
- Live chat platforms
- Appointment scheduling software
- Salesforce, Zendesk, Microsoft Office Suite, Google Workspace, Microsoft Teams, Slack, POS systems, data entry, email management, scheduling software, Appointment scheduling software, Call center software, Zoom, Slack, Salesforce
Certification
- CPR & First Aid certification
- Seizure first aid
- Article 9
LANGUAGES
English
Timeline
Direct Support Professional Caregiver
Arion Care Solutions
04.2026 - Current
Remote Customer Service Representative
Albertson's Safeway Inc
03.2022 - 02.2025
Customer Engagement
UniGroup INC
08.2018 - 12.2021
High School Diploma - General Studies
Agua Fria High School
Associate of Science - Science Education
Maricopa Community Colleges, Estrella Mountain Community College
AWARDS
Certificate of achievement awards., 100 percent monitor each period certification., 5/5 customer ratings and compliments., Perfect attendance reward.