Da'Via Redden
Philadelphia,PA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
Work History
Registered Behavior Technician
Behavior Analysis And Partnership
1930 S Broad St
05.2021 - 05.2024
- Completed documentation for every incident and forwarded to correct personnel for review.
- Performed client intake procedures according to internal standards for all new admissions.
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs.
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Taught clients how to complete basic household chores and prepare food.
- Prepared and submitted daily progress reports to management.
Displayed sensitivity to cultural and linguistic needs of clients and families served.
Developed and implemented performance improvement strategies and plans to promote continuous - improvement.
Call Center Representative Agent
Apex Focus Group Inc
Wilmington, Delaware
02.2018 - 09.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction
- Adhered to company policies and scripts to consistently achieve call-time and quality standards
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
Nursing Phlebotomy -
Career Starter Services
Philadelphia, PANewark High School
Newark, DESkills
- Report Preparation
- Retail Sales Customer Service
- Report Creation
- Active Listening
- Call Center Operations
- HIPAA Compliance Direct Patient Care Familiar with different hospital information and Patient educationradiologic management systems Organizational skills Ability to provide high-quality radiologic services Teamwork and satisfy patient needs during exams Communication Ability to use appropriate patient shielding Infection Control and Aseptic Procedurestechniques
- Time Management
- Patient Advocacy
- Technical Support
- Customer Service
Timeline
Registered Behavior Technician
Behavior Analysis And Partnership
05.2021 - 05.2024
Call Center Representative Agent
Apex Focus Group Inc
02.2018 - 09.2021
Nursing Phlebotomy -
Career Starter Services
Newark High School